Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job Title: Accounts Payable SpecialistDepartment & Team: Expense Management - Vendor Accounts PayableReports to: Accounts Payable Team LeadLocation: Manila, PhilippinesSummary:Reporting to the Accounts Payable Team Lead, Accounts Payable Vendor Specialist will be responsible in processing invoices supporting North America, APAC and EMEA Region. This is an individual contributor role and will be responsible contributing to meet the KPI’s of the Expense Management Service Delivery team.This role will have work exposure with various key stakeholders including the vendors, Procure to Pay team, Controllers, Tax, Treasury Team, Internal Audit, Payroll team and different business units needing the support from the end-to-end Expense Management Process globally.The department can be very busy during year end and quarter end and therefore a calm approach is required together with the ability to prioritize workload to achieve maximum efficiency is an advantage. As such, good communication and organization skills are required.The organization is keen on continuous improvement and continuous learning to live by the values of Genesys such as Growth Mindset and Think Big while Embracing Empathy at all times.In this role, the primary responsibilities will include (but are not limited to):• Record Vendor invoices and process payments • Research and resolve concerns related to Vendor Invoices/payments • Prepares month end accruals and reconciliations and work closely with GL Accounts team to support month and quarter end closing • Perform other ad hoc projects as assigned • Accountable in delivering the agreed SLA and KPI’s of Accounts Payable team • Perform activities to comply with SOX controls with the prescribed procedures as well as work with Internal Audit team for SOX preparedness initiatives within the Process to Pay team.• Work with all relevant departments to maintain correct corporate data and account history • Raise to Team lead any idea for improvement within Accounts Payable team to ensure Global Process alignment and drive standardization Minimum Requirements:• Business Degree or equivalent experience preferred• At least 2+ years Accounts Payable experience• Experience processing in multiple locations• Tool / application experience preferred: Microsoft Excel, Outlook, Word, Database Management, Tableau, NetSuite, Concur, Coupa, Kyriba, Cloud based vendor facing/self-service tools• Knowledge of Microsoft Office (Excel) required• Strong attention to detail with consistency and punctuality• Strong written and verbal communication skills with the ability to interact effectively with all departments and levels within the company• Excellent customer service and strong analytical ability• Ability to handle a high-volume, deadline driven environment• Ability to work effectively with other team members• Ability to adapt to change• Work shift: Flexible Day-Mid shift (EMEA) or Night Shift (North America)#LI-Hybrid#LI-GF1If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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