Responsibilities: Understand the implemented solution designEnhance/Change the design based on new business requirements by the customerSingle Point of contact for all customer requestsIdentify Root cause and find the permanent solution to any problemResponsible to address incident/requestAdheres to priority based management considering impact + urgencyDocument the learningRequired skills and experience: This position requires someone who is Smart, Learns quickly with minimal handholding, Highly motivated, Hardworking and Thrives in a fast-paced team environmentRequires a bachelor’s degree (in Electronics/Computer Science Engineering or equivalent) and 6 to 8 years of experienceMust have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills requiredStrong experience in Java, Power BI, RDBMS, PL/SQL, Javascript, Linux/UnixExperience in supporting SaaS productsExperience in Public Cloud like AWS, GCP, AzureGradle, Maven, Docker, Kubernetes, JenkinsDesired Skills: Exposure to Shell, Windows, Perl, Python scripting, MuleExposure to monitoring tools like Sitescope, NagiosPerformance management tools like AppDynamicsSource control tools like GIT, ClearcaseOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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