Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamDo what you love. Love what you do.At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.About the RoleWorkday Community is a modern collaboration space for our customers and partners, as well as many organizations across Workday. As a Community Engagement Coordinator at Workday, you’ll work with our Community Engagement Managers to support the Operations & Engagement team with triaging, moderating and supporting team goals. You will support users so they feel informed and enable them to complete their business, communication, and member engagement goals in the Workday Community effectively. You will lead Community Events and User groups - ensuring they are run effectively with an aim to grow the programs. You will work hands-on with the Workday Community platform & community support initiatives to build value, trust, and influence behaviour on the community.About YouYou’re an excellent online communicator, facilitator, and coordinator. You work with Community Engagement Program Managers to ensure strategies and approaches will yield successful shared value and keep the community productive.ResponsibilitiesOwn the Workday Community customer experience including day-today relationships management, support and all activities that contribute to customer satisfactionSupport community engagement events, programs and tacticsWork hand-in-hand with the stakeholders, community inbound engagement managers to drive desired outcomesFocus on improving on existing frameworks, work processes and standardized templates related to various stages of target company community integration and due diligence.Work as a liaison between various Community Program Managers to triage support requestsProvide weekly community insights and reportsKey SkillsEngagement & People Skills:Monitor and listen to understand member and stakeholder needsTest engagement techniques in order to boost participationCollaborate with teams across the business to incorporate community strategyFacilitate enablement sessions for community engagement playbooksAdvocate for and build support for CommunityStrategic Skills:Measurement, Benchmarking & ReportingSynthesizing results and ConsultingSelling, Influencing & Evangelizing, Presentation, FacilitationPlan community programs designed to generate valueTechnical Skills:Data Collection & AnalysisKhoros Care experienceCommunity Event ExperienceTechnical Skills:Develop and test community engagement programs Analyze and present community data that addresses stakeholder needsBasic Qualifications1+ years of experience working with Khoros Care or a similar community moderation tool1+ years of community platform experience with a clear perspective for how to optimize and measure community performance and are subject matter experts.1+ years experience in community member engagement strategiesOther QualificationsExcellent presentation and facilitation skillsAbility to establish credibility on the subject matter with key customer stakeholders at all levelsFamiliar with Community, social media culture, analytics, and content managementExperienced in engaging, consulting, and making recommendations to stakeholdersValidated understanding of customer support principlesSuperb communication skills, and the ability to adjust tone and voiceAbility to work cross- functionally and independentlyOperational-level knowledge of community platform toolsEnterprise B2B consultancy experienceCustomer service experienceJira experienceWorkday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.Primary Location: CAN.BC.VancouverPrimary CAN Base Pay Range: $79,800 - $119,600 CADAdditional CAN Location(s) Base Pay Range: $79,800 - $119,600 CADOur Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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