Job Summary:JOB DESCRIPTION – Lead Platform EngineerLocation: USDivision: TechOps Line Manager: Linda Xu Contract Terms: FTETHE TEAMThe data platform team offers various centralized database services and the data stream platform.THE JOBJoin our data platform team and become an integral core member of a group supporting the world’s largest ticketing system. We are on a path to building a set of new-generation data platforms to build and operate various databases and data stream platforms in the cloud and OnPrem, an “infrastructure as code” mindset. We use various databases, RDBMS, and NoSQL technologies. We support multiple database platforms - running on private and public cloud infrastructure - powering the world’s most extensive ticketing system and serving 170M customers. You will be working on some of the latest platform technology and will have an excellent opportunity to grow your career with a team with a great culture!BENEFITS & PERKSOur motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:HEALTH: Medical, Dental, and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert ticketsWEALTH: 401(k) program with company match, Stock Program ReimbursementFAMILY: New parent programs & support, including caregiver leave and infertility supportCAREER: Tuition reimbursement, student loan repayment, internal growth and development programs & trainingOTHERS: Volunteer time off, crowdfunding networkWHAT YOU WILL BE DOINGManaging various platform tools owned by data platform organizations. This includes but is not limited to provisioning infrastructure, providing lifecycle management, integrating security and compliance, and building and maintaining the CI/CD pipeline.Following best practices and integrating different components that compose the platform. Providing user onboard and user support to internal customers: database service teams and engineering teams. Working closely with service owners, internal stakeholders, and the software developers team to continuously design and build additional components of the existing platform tools to align with business objectives.Documenting the platform configuration and process so different teams can understand how to use them.Providing technical guidance and mentorship to junior team members as needed.To succeed in this role, you’ll need to be comfortable with cloud infrastructure, software development, container orchestration, databases (relational and NoSQL), and data streams, and engage directly with technical stakeholders and understand their needs. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)The ideal candidate is a solutions-oriented person who can learn new technologies quickly and who can become competent with all layers of the development platform.At least 8+ years working with a variety of programming languages such as Java, Python, Go, JavaScript, etcSolid hands-on experience with Java/J2EE and frameworks like Kubernetes.Ability to quickly understand and navigate complex systems and established code bases.Experience in problem-solving and root-cause analysis on any errors during the process of Software Development Life Cycle (SDLC) implementation and providing audit and compliance support when required.Experience in automated testing is an advantage.Has the desire and ability to solve complex problems.Having excellent communication and collaboration skills that can effectively communicate his/her ideas and designs to both technical and non-technical stakeholders.Having a strong level of independence can fit into a home working style.Has the ability to identify and articulate problems as they arise.YOU (BEHAVIOURAL SKILLS)Creativity, innovation, and persistence.Resourcefulness and the ability to think outside of the box.Serving as a role model for best practices.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.----------The expected compensation for this position in California is:$144,000.00 USD - $180,000.00 USD**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.
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