It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Company OverviewAt Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to: · Build and enhance our proven security platform· Blend innovation and speed in a constantly evolving cloud architecture· Analyze new threats and offer deep insight through data-driven intel· Collaborate with customers to help solve their toughest security challenges We are singularly devoted to helping our customers protect what matters most. That’s why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner The roleWe are currently looking for a proactive, responsible, highly motivated Customer Success Manager. Your day-to-day:· Develop a trusted advisor relationship with customers and executive sponsors to drive product adoption and ensure they are utilizing the solution to achieve full business value.· Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs.· Create a Customer Advocacy program with assigned customers.· Conduct periodic customer health-checks. Prepare and educate customers on new features and releases.· Identify renewal risk and collaborate with internal teams to re-mediate and ensure a successful renewal.· Manage your customers utilizing industry best practices and act as the voice of the customer to collect feedback and drive continuous improvement across all areas. · Effectively communicate technical information to non-technical audiences. Ability to deliver informative, well-organized presentations. Communicate difficult/sensitive information considerately.· Communicate with internal and external customers and all levels of management. What you bring to the team:· 3+ years of Customer Success experience in SaaS organizations.· General knowledge in the Cyber Security space.· General knowledge of SaaS applications and Cloud technology.· Familiar with enterprise web technologies, security and Customer Success applications.· Ability to handle multiple customer on-boarding projects at a time.· Ability to manage multiple customers in a defined Customer Life-Cycle process.· Confidence and a deep understanding of emerging industry best practices when solving business problems. Ability to identify critical issues with ease.· Excellent communication skills, including issue management, triaging and crisis management.· Bachelor's degree in Business, Computer Science, Information Technology or related discipline. Why ProofpointAs a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.Base Pay Ranges:SF Bay Area, New York City Metro Area:Base Pay Range: 87,900.00 - 128,920.00 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:Base Pay Range: 71,025.00 - 104,170.00 USDAll other cities and states excluding those listed above:Base Pay Range: 64,950.00 - 95,260.00 USD
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