Manager - Workday Success Plans Operations

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamAt Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.Workday Success Plans (WSP) is a subscription-based offering that includes education, tools, and Workday expertise to help customers reach their business goals faster by focusing on continuous adoption and driving business value from their Workday applications. The WSP Operations team focuses on delivering an excellent customer experience in addition to supporting our delivery & customer success teams.About the RoleWe are looking for a strong, people-first, proactive leader that will build and lead a team supporting three areas of our Workday Success Plans organization. These areas include our Salesforce Operations, Content Design and Center of Excellence. With our Salesforce Operations area, you will be hiring and leading Business Analysts focused on maintaining and enhancing our systems and tools powered by Salesforce.With our Content Design area, you will be hiring and leading content designers that design and develop visually engaging content using tools such as Google Slides, Adobe Illustrator, Adobe InDesign, and Articulate 360.With our Center of Excellence, you will be hiring and leading Business Analysts focused on supporting  the technology, enablement, and development needs of our consultants. Your team will help with coordinating learning activities, maintaining learning materials, providing process and technology guidance, and supporting key initiatives.You will bring your experience, energy, and exceptional partnership focus to collaborate with our internal teams and continuously improve our customer experience. You will manage your team by providing leadership, evaluating performance, and participating in the development of team goals and objectives. More specifically you can expect to:Build and lead a successful team of Business Analysts who will test fixes and enhancements during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-offBuild relationships with Operations, Delivery and Field System teams to better triage reported system issues and facilitate resolution of issues.Assist Operations & Delivery teams in developing, modifying, and implementing test plans for new functionalityAnalyze data and build reports to support custom operational processesAssist with operations of multiple programs, including onboarding, offboarding and other program management duties as neededLeverage business knowledge and expertise to identify bottlenecks and find opportunities for process and system improvementsCoordinate consultant training and development activities; build training materials and coordinate learning content governance activities.Provide process and technology guidance, maintain policies and procedures, and take the lead to triage technical and process issues.Support Program Manager's initiatives, projects, and areas of responsibility.Manage content designer workloads, priorities, and deadlines to ensure project success, including identifying ways to improve or streamline development processes and workflowsCollaborate with stakeholders to gather requirements and scope for content initiatives, and define the goals, expectations, and priorities for designersAbout YouBasic Qualifications10+ years professional experience3+ years experience managing multi-functional teams3+ years experience working as a Program Manager,  Project Manager or Business Analyst3+ years of experience with Google Sheets (or Excel) & SalesforceFluency in English (spoken and written, business environment and conversational)Other QualificationsBachelor degree, or equivalent experience, and relevant working experienceExcellent verbal and written communication skills with attention to detailStrong technology skills; able to learn and adopt new technology.Ability to be flexible, multi-task and get things done in a fast-paced and constantly evolving environmentProficient in SmartsheetOur Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!