Staff Product Manager

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.The Genesys Cloud Routing and Workflow team is responsible for the tools which help our customers create the right connections between their customers and their contact center agents.  Genesys Cloud routing brings together customer context and data – both historic and real-time – to optimize customer experiences and deliver measurable improvements in key business outcomes.  Our routing solutions run the gamut from simple queue based mechanisms, all the way up to routing based on machine learning models with Genesys Predictive Routing.  As Genesys Cloud grows, so we’re adding more sophistication to routing capabilities on Genesys Cloud, and we’re looking for a product manager to support this growth. As a Staff Product Manager, you’ll be responsible for understanding the increasingly complex needs of customers in this space, and defining and delivering a roadmap to respond to those needs.  You’ll have end-to-end ownership of feature development for a section of our roadmap.  You’ll work closely with your engineering, QA, UX, tech writing and product operations colleagues to define requirements and oversee every stage of product development, including getting customer feedback and running early access beta programs. An ideal candidate is someone with a background working in product management in a cloud delivery environment, comfortable with managing complexity and ambiguity, and with experience in marshalling multiple stakeholders to deliver product features to market. What you’ll do:Interface with customers and prospects to uncover and prioritise market needs – both face-to-face and through AhaCreate and manage product roadmaps within the routing and workflow area Document, communicate and get agreement on requirements documents, in collaboration with other product development functions (engineering, QA, UX, tech writing)Manage projects day-to-day through delivery, organising checkpoints and reporting on progressSupport customer facing teams through product enablement activities Liaise with product marketing where required to produce compelling product collateral and share success storiesWhere required, work with pricing and go-to-market teams on commercials and product launch What you’ll bring to the role:Bachelor's degree in Computer Science, Data Science, Business, or equivalent related professional experience  5+ years of prior relevant experience Experience working with a multi-disciplinary development team using agile software development processesStrong organizational skills, and experience successfully managing product delivery end-to-endExcellent written and verbal communication skillsProven ability to communicate to a technical and non-technical audience Desirable skills:  Experience as a product manager working on orchestration, task management or workflow capabilitiesExperience with contact center software or other customer engagement platformsExperience in conducting customer research and developing product strategies in response to market requirements  Experience in artificial intelligence, machine learning  Proficiency in Design ThinkingExperience in Cloud/SaaS solutions and operations  Our Benefits:Flexible work schedules and work-from-home optionsDevelopment and career growth opportunitiesExcellent pension schemeBonus schemeHealth InsuranceIncome Protection & Life AssuranceIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.