Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.What this role is: You will manage the selected Marketing leader’s time, provide them with the information they might need and solve any issues you see coming before they happen. You are the point person to make sure the day goes smoothly. What this role isn’t: This role isn’t about running to get coffee or dry cleaning. If something needs to be done, you’re the person who makes sure it gets taken care of. You’ll need to set up a meetings with teams globally, and make sure the time works for everyone. That's not as easy as it might sound. What you’ll bring to the table: To be successful in this role you will need to stay organized and keep calm under pressure. Working at a software company can be a lot of fun but we move fast and that means you need to move faster. You should be able to understand what tasks need to be finished and be able to shift quickly when plans change. Some details about what you will do: Provide high level support to the executive and manage complex, ever-changing calendars Plan, organize and prepare for complex meetings including communicating meeting details to members, arranging meeting venue and equipment/catering needs, compose and/or work with others to prepare agenda, ensure relevant materials are ready for meetings and/or review, providing day-of-event support, etc. Light project/process management, including onboarding for team member, team activities, etc. Work diplomatically with contributors to negotiate timely delivery of projects and appropriately escalate issues to ensure deadlines are met Provide travel support including making global travel arrangements, gathering receipts and submitting for reimbursement, and/or maintaining records Anticipate potential outcomes of actions or decisions, consult with the executive take appropriate action to ensure outcomes are consistent with objectives Act as a proactive trouble-shooter with responsibility for making correct and often rapid judgments about forwarding questions and requests to managers Research, obtain and analyze gathered information to resolve problems Track progress of issues and projects to final resolution Implement, interpret, and apply current administrative policies and procedures Collaborate with others across the Genesys to achieve goals (including department, division and individual goals) in support of the mission Requirements: You should have 8+ years of corporate experience working as an Executive Assistant You should be able to converse and get along with all levels of management. You need to be able to focus on the success of your team not just getting your checklist done You can be trusted with sensitive confidential information Outstanding customer service skills Work experience demonstrating the ability to exercise a high degree of discretion Ability to prioritize, meet tight deadlines, and effectively handle changing priorities Highly organized and ability in managing multiple work assignments simultaneously Ability to work both independently, with guidance and direction from manager, or as part of a team as the situation requires Exercises independent judgment when making decisions on matters of significance Computer proficiency and advanced skills in the use of Microsoft Office Suite (MS Word, PowerPoint, and Excel), Adobe Acrobat Professional and other applicationsCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $54,100.00 - $106,100.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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