Team Delivery Manager

Job SummaryTHE TEAMAt Ticketmaster we are leaders in the business of selling the live entertainment experience to fans around the world.The Global Project Management Office (PMO) at Ticketmaster is a team of skilled and experienced project management professionals. PMO works closely with our technology, operational and commercial partners to deliver strategic projects and programs across multiple countries and continents, across multiple technologies using various project frameworks and methodologies.THE JOBAs a Team Delivery Manager, you will have experience of guiding, coaching and driving teams to deliver outcomes in a mixed methodology environment, providing a consistent, reliable service to sponsors, stakeholders, colleagues and the Global PMO Team. In this role you coordinate activities within a tech team or multiple tech teams, organizing and standardizing the team’s delivery around a set of agreed metrics. You will also deliver and manage unique projects and programs by coordinating the activities of a project/program team to deliver specifics outcomes. You will support the team’s agile practice by facilitating agile ceremonies and coaching team members on best practices. You will ensure visibility to strategic work by reporting needed information via global PMO tools and processes.  The person in this role will have the ability and gravitas to lead, inspire and motivate teams. At Ticketmaster we understand that it is our people and our teams who make us great. You will be a team player who works closely with peers to agree effective strategies for delivering business outcomes. You will ensure team structures support delivery and you will help teams deliver rapidly and safely.WHAT YOU WILL BE DOINGDrive, facilitate, and coach team-level activity for agile teamsSupport teams in using relevant agile frameworks, such as Scrum and KanbanAssist agile teams with creating delivery plans and tracking progress to completionProvide visibility of agile team deliverables to Program leads, surfacing delays and blockersServe as an escalation point for agile teams to help mitigate risks and resolve challengesDrive and facilitate team-level agile ceremonies,such as DSMs, SprintPlanning, Retrospectives, etcCapture team metrics (i.e. Velocity, Throughput, Injection Rate, etc) and provide improvement recommendations based on data collectedConsistently assess and refine agile practices to help foster high-performing teamsEnsure that projects/programs are executed within specified timeframes and budget in accordance with quality and benefit targets using defined controls, processes and support toolsCollaborate with teams to identify, log, track and resolve principles of professional project management such as Risk, Issue, Dependency, Decision and Change Management, Resource and Capacity Management and leverage these to improve control and visibility You will be passionate about continuous improvement and the benefits that formal improvement techniques can bring to the organizationChampion, maintain and improve PMO best practices to ensure the company and new members of the team are aware of and understand the value in these processes and principlesTravel to other Ticketmaster offices when needed to support teams, maintain relationships and co-ordinate launch activitiesWHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Bachelor’s degree in a related field or equivalent experience in IT Project Management5+ years of experience in leading agile teamsExperience as a RTE (Release Train Engineer), Agile project manager or similarExperience applying frameworks and methodologies such as SAFe, Scrum and KanbanExperience working with distributed team members, including globally distributed talentExperience of Agile metrics, retrospective formats and tools for improvementExceptional French and English skills, both written and spokenAdditional asset: Scrum certifications (CSM, PSM, PMI-ACP), SAFe (RTE) and/or project management (PMP)YOU (BEHAVIOURAL SKILLS)  Self-motivated and able to work independently with limited supervision, while able to provide accountability of progress through regular reporting and communicationExcellent organizational skills and the ability to prioritize tasks and manage expectationsA self-starter and creative problem-solver with the ability to quickly understand complexities of technology within a businessExcellent leadership skills to lead, inspire and motivateAble to negotiate and understand the value of listening and the power of empathyEngender cohesion and trust within the team by focusing on the collective goal, exploring all points of view and support the team in decision makingPragmatic in approach and delivery focused where the delivery of value and practical lean processes to the business is the predominant driverTICKETMASTER VALUESOur work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.CULTUREWe’re fans who help fans everywhere get in to the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one incredible experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.The expected compensation for this position in NYC is:$100,000.00 USD - $125,000.00 USDThe expected compensation for this position in Westchester is$100,000.00 USD - $125,000.00 USD**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful New York City applicant might be paid. It assumes that the successful candidate will be in New York City or perform the position from New York City. Similar positions located outside of New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the NYC Law, a potential new employee’s salary history will not be used in compensation decisions.**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Westchester County Human Rights Law. It is estimated based on what a successful Westchester County applicant might be paid. It assumes that the successful candidate will be in Westchester County or perform the position from Westchester County. Similar positions located outside of Westchester County will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Westchester County, a potential new employee’s salary history will not be used in compensation decisions.