Technical Training Editor, AppleCare

Summary Posted: Mar 28, 2024 Role Number: 200545235 The AppleCare Training & Development team is looking for an editor to help craft its worldwide tech-support training. You’ll join an extraordinary team of training content developers and editors whose goal is to build training that is engaging, clear, concise, and targeted. You should enjoy playing an encouraging, collaborative role on an efficient, fast-paced team. You'll manage projects that have tight deadlines, so you should be diligent, organized, and able to work with minimal direction. Although you'll follow established workflows, you should be flexible and innovative. As you partner with your training content developers, you'll rely heavily on your critical thinking and problem-solving skills as well as your sense of humor and tact. Key Qualifications Key Qualifications Communicates clearly, concisely, and diplomatically in oral and written forms Expertise in Associated Press or Chicago style (grammar, spelling, syntax, diction, and punctuation) Editing and writing training content for adult learners Edit training content to detect and correct issues with structure, comprehension, and mechanics Demonstrates outstanding attention to detail Able to quickly grasp technical concepts and make them easily understandable Optimally manages projects with tight timelines in a fast-paced environment Fosters key business relationships Able to work independently, be proactive, and build credibility with stakeholders Possesses passion for providing a great user experience Proficiency with HTML editors and word-processing software Description Description Perform substantive edits on online and classroom training that is delivered to an adult learning audience. Edit content to be clear, direct, friendly, concise, and simple. Become intimately familiar with Apple style guides and processes, as well as corporate, legal, and departmental editing guidelines. Work with your fellow editors and cross-functional teams to create and evolve style guides, internal job aids, and internal training. Be detailed while never losing focus on the goals of the content and the organization. Collaborate with different teams and individuals to apply consistent standards and elevate writing quality. Analyze your developers' writing trends and give constructive feedback. Contribute to the improvement of team processes, checklists, and templates. Coach new training content developers on the editing process. PREFERRED QUALIFICATIONS Experience mentoring and collaborating with writers Current or previous experience with contact centers Familiarity with Apple products and services Experience editing content that will be translated into other languages Experience with instructional design methodologies Experience with web-authoring and multimedia tools Education & Experience Education & Experience BA/BS degree in a related field or 3+ years relevant work experience Additional Requirements Additional Requirements Pay & Benefits Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $98,300.00 and $191,300.00, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.