Senior Solutions Analyst

We are looking for a Senior Solutions Analyst to join our Web of Science Product Management Team. This is an amazing opportunity to work on Web of Science, the citation database considered to be the gold standard in the academic community, and to help researchers make new discoveries from millions of journal articles and billions of citations. In this role, you would report to the Manager of Solution Analysis. We have a great skill set in delivering customer value and we would love to speak with you if you have skills in business analysis or solutions analysis and a background in scholarly publishing. About You – experience, education, skills, and accomplishmentsAt least 5 years of experience in business analysis or solutions analysisBachelor’s degree in Business, Engineering, Statistics, or other quantitative fields (or equivalent experience)It would be great if you also had…Knowledge of JIRA or ConfluenceGood understanding of working in an Agile development environment or lean business process methodologiesExperience in the scholarly publishing industry or academic research domain knowledgeExcellent communication skills & proactivenessWhat will you be doing in this role?Responsible for the collection, analysis and documentation of customer and business needs and requirements; create and maintain detailed Agile-oriented artifacts for proposed solutions, including functional and non-functional specifications, system flows, and data models throughout the development lifecycle. Working closely with the cross-functional teams (e.g. User Experience, Software Development, Solutions Architects, Data Science and Quality Assurance) to communicate and clarify requirements and ensure developments meet requirements by accepting completed work; documenting functional and non-functional requirements that will be used to guide software development, containing clear and unambiguous usage scenarios and acceptance criteria.Assisting the product management team in quarterly prioritization and development of scope for regular releases; assisting the Quality Assurance team in reviewing test scripts (as required), communicating and clarifying requirements; maintain an awareness of initiatives across the portfolio to identify synergies and opportunities.Collaborate on solution designs to ensure requirement alignment and implementation of effective data models and structures; lead discussions with cross-functional teams, including product owners, developers, QA, UX, architecture and delivery managers, to communicate and clarify requirements; communicate technical concepts to non-technical stakeholders in a clear and understandable manner.Define acceptance criteria and work with QA teams to ensure that solutions meet the specified requirements and are free of defects; participate in testing processes to validate the functionality and performance of solutions.About the TeamThis role is part of the Product Management (Web of Science) team. Web of Science is the citation database considered to be the gold standard in the academic community, and to help researchers make new discoveries from millions of journal articles and billions of citations. The role sits within Clarivate’s Academic & Government segment, which also incorporates world class products from brands such as ProQuest and ExLibris.Hours of Work This is a full-time position, 40 working hours per week (standard Serbian working hours). This is a hybrid position working in the office 3 days every other week.We Offer:Holidays: 25 days paid leave per annum Private Health Insurance Paid Lunch Yearly Bonus Yearly Merit Plan My Learning Platform Fit Pass Life InsuranceAccident InsuranceMental health careCompany bicycles for rent free of chargeOnly shortlisted candidates will be contacted.At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.