Customer Service Project/Program Manager

Customer Service Project/Program ManagerDescription -Northeast United States locations will be considered for this role. Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.ResponsibilitiesManages and supports customer project delivery.Revenue as detailed in Impact section.Large/ moderately complex/ local or sub- region.Medium/ high risk.Medium complexity legal and commercial issues.Manages project financials including P&L.Meets or exceeds SOAR approved budgets.Provides reliable financial forecasts to HPS management.Manages business development.Identifies and develops new opportunities on current project.Supports qualification and opportunity assessment for large and moderately complex opportunities.Acts as opportunity manager for medium to high risk deals.Manages client relationships.Manages mid to upper level client delivery relationships.Frequently represents the organization to external customers/clients.Manages project team.Manages internal as well as external resources with a team size less than 20 people.Mentors and encourages skill development of project team members.Provides performance review input and indication of area of development for team members.Education and Experience RequiredFirst Level University degree.5 years experience in project management or in like roles/businesses.PMP certification preferredLean Six Sigma certification preferredAgile experience preferredKnowledge and SkillsDemonstrates an in-depth understanding of key HP Services’ operational policies, processes and methodologies applicable to project management.Speaks with expertise to many layers of depth related to project management methodsParticipates in the HP PM Professions communityOn the PMP Certification path.Impact/ScopeDelivery or opportunity management with visible impact on HP Services revenue normally less than $3M or transition/ transformation for a $50- 100M (Gold level) deal.ComplexityWorks on complex projects where analysis of situations or data requires an evaluation of multiple factors.Delivers projects affecting one or two client divisions.Coordinates and integrates the work efforts and deliverables of a large multi-function, multi- vendor project team.Project is normally within a single region.Manages projects with aggressive but achievable client deadlines.HP offers a comprehensive benefits package, including:Dental insuranceDisability insuranceEmployee assistance programFlexible scheduleFlexible spending accountHealth insuranceLife insuranceOur compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The typical base pay range for this role across the U.S. is $75,150 - $115,750 annually with additional opportunities for pay in the form of bonus and/or equity. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.Job -ServicesSchedule -Full timeShift -No shift premium (United States of America)Travel -Not SpecifiedRelocation -NoEqual Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement