Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Senior Manager, Network Service EngineeringJob SummaryManages relationships with functional stakeholders. Influences a culture of innovation, excellence & collaboration. Leads teams through full network and telecom lifecycle, including requirements gathering, technical assessments, package evaluations, technical design, development, knowledge transfer, implementation and support. Responsible for system and network standards, upgrades, maintenance and monitoring, and proper reporting to leadership. Designs an effective model for planning, provisioning, installation/configuration, operation, monitoring, maintenance, and security of systems hardware, software, and related infrastructure.ResponsibilitiesStakeholder ManagementResponsible for driving and influencing senior leadership decision makingIs able to effectively identify appropriate stakeholdersBuilds and maintains effective working relationships and partnerships with stakeholdersAbility to drive conflict resolution between stakeholders, including senior management and cross-functional teamsSetting and influencing stakeholder expectations related to technology initiativesResponsible for transparent communication to stakeholders related to technology initiativesManagement ReportingParticipates in monthly operational reviews of operational performance and roadmap statusExecutes against operational KPIsReviews, identifies areas for improvement and makes recommendations to leadershipResource and Budget ManagementDecisions are guided by policies, procedures and business plan that are agreed upon by upper managementWorks closely across GTS and technical project managers to track resource allocation and utilization for portfolio projectsWorks closely with project managers to track resource allocation and utilization for larger projectsRequests approvals for additional expenses outside of approved budget/headcountCommunicates budget estimates for cross-functional projects/programs, and ensures teams execute assigned projects within approved budgetsManages and/or escalates issues, as neededProvides input to the annual budget planning process relating to project/support/SW maintenance/Renewals/purchases/etc. for his/her areas of responsibilitySystem OptimizationReviews and approves recommendations from manager, to implement improvementsManages implementation of approved system improvement recommendationsProject/Program ManagementResponsible for reviewing and approving project plans, provided by project managers and technology professionalsResponsible for ensuring projects deliver on time and budget by holding contributors accountable for delivering on project milestones and deliverablesResponsible for escalating issues and potential roadblocks to management, including making recommendations to address and resolveExpected to resolve most issues to closureResponsible for identifying and mitigating project execution risksGuides and/or revises project plan to ensure it completely captures all activities and eliminates duplicative effortsR&D/InnovationDrives innovation among the teams, recognizes innovation, and helps communicates new ideas across teamsProcess/Policies/StandardsDefines and evangelizes processes, policies and standards across all stakeholdersMeasuring performance against process goalsProactively seeks continuous improvement opportunities in process/policies/standardsRoad Map/PlanningResponsible for leading strategic planning, influencing and driving prioritization of initiatives with functional stakeholdersResponsible for developing and communicating a roadmap of projects and initiatives to functional stakeholdersPeople ManagementProvides leadership and direction to the team, through managersIs accountable for the performance and results of direct reports and maybe a larger or multiple teamsResponsible for succession planningResponsible for performance management of team members, including disciplinary actions and hire/fire decisions/recommendationsResponsible for the GPS process including assessments and Total Rewards allocations of direct reports and reviewing and approving manager recommendationsResponsible for talent development, including quarterly conversations, career pathways conversations and individual development/growth plansModels the Equinix Culture and ValuesReview/Approvals/Escalations/Issues ResolutionMonitors and manages support and operational metrics and trends for management areasIdentifies and prioritizes areas for optimizationResponsible for identification of significantly impactful/high risk issues, appropriate prioritization, resource assignment and ownership, and overseeing process through closure of issue while ensuring appropriate escalation and visibility to senior management teamsOversees and supports RCA cycles, and reviews management level reports related to issues and escalationsFor more complex and higher risk issues, the manager will draft and support reviews senior leadership review cyclesVendor ManagementManages/leads individual consultants or consulting teams, as assignedUnderstands vendor roadmaps, manages relationships, feedback and escalations, negotiations and contract renewalsReviews and proposes final vendor selectionsManages day-to-day vendor relationships and holds vendors accountable to their deliverablesResolves vendor issues and escalates as neededCountry/Regional ManagementManages team of local technology professionals in a given country/regionExecutes against approved initiativesManages technology and/or human resources in a single location, being familiar with local language, law and regulations, as neededPartners with global technology owners and regional stakeholders, to implement and maintain global technology standardsManages relationships with regional/functional stakeholdersDefines, presents and obtains leadership approval for local execution strategy, aligned to global standardsDay-to-Day OperationsClosely works with key partners to create a workable, scalable, repeatable engagement model to deploy networks, onboard customers and operate the servicesEngages as/in FPL core leads to drive and deliver roadmaps as set by governance/steering leadershipProvides leadership and direction through managersIs accountable for the performance and results of a larger team or multiple teamsDevelops and executes strategy to achieve key business objectivesDecisions are guided by team and/or area objectivesOwns a discrete function in its entirety in a given regionManages regional customer engagements from solutions deployment to operationsManages the team's deliverables per agreed upon metricsSoftware Architecture/Design/DevOps (Product LifeCycle Engagements)Participates in requirements/architecture discussions, design reviews, UAT and deployment/training processes of various projects and productsWorks in creating the roadmaps for products and deploymentsEngages closely with Field Teams (Sales/CSM/IBXOps/GSA etc.)Creates a deployment roadmapQualifications10+ years experienceBachelor's DegreeEquinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
View Original Job Posting