Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The opportunityAdobe's EMEA Employee Resource Center (ERC) Organization is responsible for defining and delivering a consistent employee experience and is the first point of contact for all employee queries across EMEA. This team provides essential first-level Employee Experience (EX) support intended to improve manager and employee success by addressing inquiries related to Employee Experience policies, procedures and programs as well as the entire employee life cycle.As an HR Generalist you will highly succeed in the role by showcasing a proactive approach to anticipating employee-related needs and a solution-centric mentality to resolving issues.What you’ll doManage and support all hiring and pre-hire activities and collection of new hire information to ensure data accuracy for a smooth new hire integration process.Handle a high volume of employee queries related to the employee life cycle, HR policies, procedures, programs, and tools (such as Workday and ServiceNow) by adhering to deadlines, SLAs and KPIs set for the role.Assist employees and managers on how to utilize and optimize self-service transactions using internal tools and resources.Find opportunities to streamline or improve processes and procedures, as well as offer viable solutions.Collaborate with the broader ERC team to share knowledge and build a world-class learning organization in a shared services space.Demonstrate strong data accuracy and integrity in all HR systems, scheduling interviews and offer audits; investigating errors, identifying re-occurring trends, and taking corrective action to ensure data integrity.Partner with the regional Employee Experience teams to identify problem areas and drive process improvements.Support and drive local as well as regional projects and initiatives which require excellent coordination skills, project management and collaboration skills.What you'll need to succeed2-3 years of experience in recruiting or human resources preferred.BA/BS degree is encouraged, or equivalent work experience is required.Effective communication skills at all levels, both written and verbal.Attention to detail, with proven problem-solving skills.Act with integrity; build trust and partnership by being consistent, modeling the desired behavior, making and keeping commitments, and treating others with respect.Ability to learn, interpret and communicate HR policies, procedures, and programs.Creativity and customer-centric approach.Commitment to customer service and providing a positive employee experience.Ability to maintain the highest level of confidentiality.Ability to work independently and also be part of both virtual and local team structures.Ability to apply sound judgment and make decisions on when to advance issues.Proactive approach, you anticipate potential issues before they arise and diagnose root issues through listening and inquiry.Previous experience in a shared services organization is a plus!Proficient in English and Armenian; additional languages are welcomed!Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
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