Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Project and Program Manager - Top Secret ClearanceJob SummaryResponsible for program delivery of multiple related projects and builds effective relationships with stakeholders.ResponsibilitiesServe as the primary business representative to the clientRepresent the client’s business interests to all Equinix teams; ensure customer’s business goals and Equinix services are properly alignedServe as the focal point for account, financial and organizational communication to/from the client and EquinixAdvise of all for technical and operational communication to/from the client and EquinixRepresent client’s operational interests to all Equinix teamsEnsure that no operational request or need of the client goes unanswered or un-addressedEnsure that no business request or need of the client goes unanswered or un-addressedEnsure that executive communication occurs and proper messaging is delivered to key customer contacts and Equinix senior management during and post incidentsEnsure that Equinix maintains relationships at all levels of the client organization up to and including the decision maker (and above if relevant)Input and maintain customer organizational and contact dataInput and maintain customer organizational and contact data in Equinix systemsAggregate data, format and communicate data to the clientGenerate Monthly / Quarterly / Annual operational briefings and communicate to clientAssist to aggregate, format and deliver data to client to assist client with audit, compliance and other business relationship related reporting projectsManages the generation of quotes and ordersServe as the primary driver of new organic growth opportunities to increase revenue from existing clientsManage the renewal process as customer contracts expireProtect Equinix customer relationships from competitive threatsServe as the primary point of contact for customer financial concerns (Billing Errors, Credits, etc.)Serve as a resource for customer impacting financial transactions (eg. customer service of SLA credits)Request, justify and manage operational creditsGather operational data as needed to calculate SLA and other operational creditsVariable Usage (Bandwidth, Power, etc.) Consumables ManagementGather, analyze and trend usage data of consumables products; report needed changesPresent opportunities for more efficient usage to the client when they existQualifications7+ years experience preferredBachelor's Degree requiredPMP certificate preferredMust be approved for a U.S Government issued security clearanceEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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