Job SummaryTHE TEAMAt Ticketmaster we are leaders in the business of selling the live entertainment experience to fans around the world.The Global Project Management Office (PMO) at Ticketmaster is a team of skilled and experienced project management professionals. PMO works closely with our technology, operational and commercial partners to deliver strategic projects and programs across multiple countries and continents, across multiple technologies using various project frameworks and methodologies.THE JOB As a Senior Project Manager, you will have extensive experience of delivering software development projects in a mixed methodology environment, providing a consistent, reliable service to sponsors, stakeholders, colleagues and the Global PMO Team.In this role you will manage and deliver unique software development projects by coordinating activities within the project team and you will be able to adapt to different areas of the business to meet demands. You will be considered an expert in software project management and will provide advice, coaching and support on all aspects of teamwork, project management, governance and control, methodologies, and organization of the business.You will understand the importance of setting objectives and agreeing a set of key results to demonstrate the success of outcomes and initiatives. Crucially, you will be a great communicator – you’ll be able to communicate through metrics, showcases and presentations and tailor messages appropriately for the target audience whether discussing project health with the executive team or presenting at a conference.The person in this role will have the ability and gravitas to lead, inspire and motivate teams. At Ticketmaster we understand that it is our people and our teams who make us great. You will be a team player who works closely with peers to agree effective strategies for delivering business outcomes. You will ensure team structures support delivery and you will help teams deliver rapidly and safely.WHAT YOU WILL BE DOING Manage and deliver unique software development projects and coordinate activities within the project teamAbility to adapt to different areas of the business to manage and deliver projects where neededKnowledgeable and experienced in project management across different functional areas within the businessProvide advice, coaching and support on all aspects of teamwork, project management, governance and control, methodologies and organization of the businessProven experience within the field of Project ManagementAnalyze and provide regular status reports that are objective and reflect the true state of progressEnsure that projects/programs are executed within specified timeframes and budget in accordance with quality and benefit targets using defined controls, processes and support toolsCollaborate with teams to identify, log, track and resolve principles of professional project management such as Risk, Issue, Dependency, Decision and Change Management, Resource and Capacity Management and leverage these to improve control and visibility Coordinate activities to promote work flow and manage escalations either within the team or to sponsors and executives when needing steer Manage the complete lifecycle and facilitate the team to transition from phase to phaseYou will be passionate about continuous improvement and the benefits that formal improvement techniques can bring to the organizationChampion, maintain and improve PMO best practices to ensure the company and new members of the team are aware of and understand the value in these processes and principlesTravel to other Ticketmaster offices when needed to support teams, maintain relationships and co-ordinate launch activitiesProvide advice and guidance to new or junior members of the team and provide support to colleagues and managers alikeWHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Fluent in English with an approach that inspires confidence through verbal, written and presentation skills and delivers clear and concise information tailored for different stakeholders and situationsAble to build rapport quickly to establish trust, respect and confidence that builds excellent working relationships with colleagues and internal stakeholders at all levels of the organization, and external vendors, to ensure objectives are understood, expectations set and appropriate business engagement is in place throughout the project or program lifecycleExcellent facilitation skills to conduct meetings and workshops that encourage attendees to participate and collaborate effectively and efficiently ranging from small ideation sessions, to internal conferences, to formal steering groups Facilitate planning with teams to generate and develop plans and roadmaps that provide clarity for the team and sponsors, drawing on a variety of estimation techniques and planning toolsEnsure the Systems Development Life Cycle (SDLC) processes and guidelines are understood and adhered tooAn excellent understanding of the Agile and Lean frameworks, with the knowledge and experience to critically analyze current best practices for suitability within TicketmasterExtremely competent in using Microsoft Office and Google Drive, specifically advanced Excel, PowerPoint, Sheets and Slides Additional asset: Qualified in a recognized Project Management methodology (Prince II, PMI, etc)Additional asset: Exposure to or pertinent qualification in Agile DevelopmentAdditional asset: Exposure to Scaled Agile Frameworks (SAFe)YOU (BEHAVIOURAL SKILLS) Self-motivated and able to work independently with limited supervision, while able to provide accountability of progress through regular reporting and communicationExcellent organizational skills and the ability to prioritize tasks and manage expectationsA self-starter and creative problem-solver with the ability to quickly understand complexities of technology within a businessExcellent leadership skills to lead, inspire and motivateAble to negotiate and understand the value of listening and the power of empathyEngender cohesion and trust within the team by focusing on the collective goal, exploring all points of view and support the team in decision makingPragmatic in approach and delivery focused where the delivery of value and practical lean processes to the business is the predominant driverExcellent organizational skills and the ability to prioritise tasks and manage expectationsA self-starter and creative problem-solver with the ability to quickly understand complexities of technology within a business context and who facilitates the team to deliver the best solution against the constraints of time, cost and qualityTICKETMASTER VALUESOur work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.CULTUREWe’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one incredible experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.The expected compensation for this position in NYC is:$100,000.00 USD - $125,000.00 USDThe expected compensation for this position in Westchester is$100,000.00 USD - $125,000.00 USD**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful New York City applicant might be paid. It assumes that the successful candidate will be in New York City or perform the position from New York City. Similar positions located outside of New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the NYC Law, a potential new employee’s salary history will not be used in compensation decisions.**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Westchester County Human Rights Law. It is estimated based on what a successful Westchester County applicant might be paid. It assumes that the successful candidate will be in Westchester County or perform the position from Westchester County. Similar positions located outside of Westchester County will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Westchester County, a potential new employee’s salary history will not be used in compensation decisions.
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