Partner Success Manager

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 142 million registered learners as of December 31, 2023. Coursera partners with over 325 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021. Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns. We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. Job Overview Our University Partner Success team supports Coursera’s mission by making our open and for-credit content from elite institutions available in a flexible and affordable way for a global audience. Coursera is looking for a Partner Success Manager who will support our Senior Partner Success Managers and assist in the launch and management of new degree and open content programs. You will be a natural leader and fantastic communicator who thrives on solving complex problems, creating processes, and launching highly successful programs. We are looking for a candidate with strong interpersonal skills,  creative instincts, and the ability to navigate the fast-paced ambiguity of a high growth environment. Responsibilities Support Principal Partner Success Managers and strategize on innovative methods helping our partner universities reach their program and content production goals Align with a broad set of cross-functional teams (Product, Product Marketing, Engineering, Marketing, Finance, Revenue Ops, Legal, etc.) to ensure your university partners are successful - from recruiting the best applicants to building high quality courses to providing a best-in-class student experience and ensuring on time high quality course launches Manage the operations associated with Coursera courses and degree programs, including resolving issues, serving as a platform SME, overseeing content production, managing initiative trackers, and supporting partner communications as needed to ensure an exceptional partner experience Provide platform and technical support to our partners to influence platform feature adoption, while managing the product feedback loop between partners and product teams Analyze data to assess course and degree program health and manage/track degree KPIs Travel up to 10%  Basic Qualifications Bachelor’s degree 3+ years experience managing relationships with partners or clients Experience collaborating between senior stakeholders and operational execution to enable different audiences Demonstrated analytical, strategic, & problem-solving skills and written communication skills Experience in project management and process design  Preferred Qualifications Demonstrated passion for building products or programs that meet the needs of students and universities  A passion for our mission, and achieving ambitious goals to bring high-quality educational experience to learners around the world  Level-headed temperament; ability to make quick judgments and defend decisions If this opportunity interests you, you might like these courses on Coursera: Solving Complex Problems Strategic Leadership Influencing: Storytelling, Change Management and Governance Specialization Compensation Our job titles may span more than one career level. The starting base pay for this role is between $91,035 and $130,410 . The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits.  #LI-JC2 Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.   If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.   For California Candidates, please review our CCPA Applicant Notice here. For our Global Candidates, please review our GDPR Recruitment Notice here.   #LI-Remote