Job Requisition ID #24WD76870Position Overview Join Autodesk as a Technical Support Specialist for our Architecture, Engineering, and Construction (AEC) community. You'll be at the forefront, providing solutions, guidance, and troubleshooting assistance. Reporting to the Technical Support Manager, you'll manage customer issues across various channels, including phone and online modalities. Our focus is reactive support, but there are also opportunities to contribute proactively, such as developing and presenting webinars, writing for the Autodesk Support site, and more.Location: Boston, MA (Hybrid Role)Responsibilities Technical SupportRespond to diverse support requests across multiple channels, adhering to established processesDocument support interactions in our company-wide case management systemEscalate unresolved issues to senior staff as neededResearch, validate, and document product defectsManage a personal backlog of support requestsSet and manage customer and partner expectations by providing regular progress updatesInternal SupportParticipate in product BETA testing and other product-related eventsStay up-to-date with improvements in supported products relevant to the AEC industrySupport the development of our knowledge baseInfluence product management and development for improvementsMinimum QualificationsBachelor's degree in Architecture, Engineering, or equivalent work experienceAt least 5 years' experience in the AEC or similar industriesProficiency or familiarity with Autodesk Revit (preferred) in a production environmentExperience in customer support and troubleshootingThe Ideal CandidateHas strong interpersonal and influence skillsIs empathetic and responsive to customer issues, and promotes a positive work environmentMakes swift decisions based on sound logic and consideration of consequencesUnderstands assignments, prioritizes work, and takes responsibility for completionArticulates recommendations and rationale to gain support from decision makersIs curious and eager to learn, views mistakes as learning opportunities, and actively seeks skill development opportunities#LI-KHLearn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers. When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/Salary transparencySalary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $65,100 and $112,310. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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