#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:CrowdStrike is seeking a License Management Operations Lead to join our License Management Services (“LMS”) team. LMS is responsible for customer compliance with CrowdStrike’s licensing agreements and tasked with protecting our intellectual property by identifying and recovering bookings from our non-compliant customers and partners. This role will be pivotal in providing the Global LMS team with a full pipeline of qualified leads. Additionally, the role will play an integral part in the operational management of cases, as well as our interaction with internal systems and processes. What You'll Do:Using existing telemetry to provide a robust pipeline of qualified customer leads.Perform extensive data telemetry and related licensing analysisWork with internal partners in developing streamlined licensing models that are favorable to license management purposesAssist with facilitation and use of CrowdStrike internal technology-based tools and/or methodologies to review, design and/or implement compliance services and related program offeringsIntegrate LMS cases into SFDC for a complete audit trail of activitiesWork with internal stakeholders to drive enhanced telemetry for LMS useAssist in the development and implementation of compliance program policies to support internal growthDocument and LMS processes and assist in the training of newer team membersWhat You'll Need:At least 5+ years prior experience in a customer contact role and/or in audit/software license compliance review role with a strong background in auditing techniquesStrong written and verbal presentation skills including the ability to translate technical information to a variety of technical and non-technical audiencesProven relationship building experience and instilling trust with customers and internal stakeholdersStrategic thinker with the ability to make prudent business decisionsWorking knowledge of relational databases to facilitate data analysisSelf-driven, highly motivated and independent in completing assigned tasksAbility to prioritize in a pressured environment to consistently deliver desired outcomeExperience in creating and analyzing customer telemetry reportsExcellent commercial skills, including managing programs and projects Strong negotiation and conflict resolution skillsComplete understanding of the software subscription business model and ability to describe in convincing fashion the value generated for customers Handling the pressure of Sales cycles#LI-Remote#LI-AY1Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com, for further assistance.CrowdStrike participates in the E-Verify program. Notice of E-Verify ParticipationRight to WorkCrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $95,000 - $155,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.Expected Close Date of Job Posting is:05-20-2024
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