#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:CrowdStrike is seeking an Enterprise Renewal Sales Specialist Manager to join our Worldwide Sales and Operations Organization and Global Renewals Management Function within the Customer Acquisition and Retention Excellence Organization. As a key sales and operations support function, the Enterprise Renewal Sales Specialist Manager is critical to CrowdStrike’s ability to achieve sustainable retention of key accounts, protect annual recurring revenue (ARR), and drive operational discipline in the field for renewals management and deal support activities. This critical teammate will be responsible for: (i) scaling the enterprise renewals specialist function (ii) driving execution through cross-functional partnerships across the organization.What You'll Do:Support the Field Sales Organization and Sales Operations team in driving ARR retention at scale through execution of the following: Lead a team of enterprise renewal specialists who are responsible for supporting the enterprise field sales team with the renewal sales process The enterprise renewal sales specialists team supports the enterprise sellers with renewals and complex quote creation as well as deal support activitiesManage a team of Enterprise Renewal Specialists to ensure timely and accurate quoting of renewalsEnsuring proper KPI's and reporting are in place to monitor the effectiveness of the teamContinuously evaluating opportunities for process improvementCollaborate with sales leadership on scope of deal support activities and act as escalation point of contactDevelop enterprise renewal sales specialists team coverage model based on alignment of support to various theaters/countries/customer segmentsCreate controls to ensure proper renewals quoting and contract data accuracyImplement an automated workflow for intake of quoting requests and monitor and track team effectiveness Document and maintain complex quote structures and best practices in a central repository. Ensure team follows globally consistent processes around renewal/complex quoting scenarios Support renewal processes and CPQ transformation initiatives and provide business requirements for any system enhancementsPartner with Deal Desk/Legal/Finance/Sales Operations/Sales on establishing world class renewals and deal support to the field sales organization Develop talent and ensuring each team member has clear development goals and career growth objectivesWhat You'll Need:Relevant industry experience: High Tech, SaaSExperience with Annual Recurring Revenue business model6+ years of experience in managing Renewals Specialists, Deal Support, Contract Management or Customer Success teamsPrevious experience managing SaaS Subscription renewals processAbility to lead projects and tasks and lead people and teams either within function or cross-functionally.Ability to work independently yet support team responsibilities on an on-going basis.Experience and proficiency with MS ExcelPrior experience using Salesforce.com and/or Salesforce CPQAbility to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.Tech savvy & excited to work in a fast-paced environmentExceptional communication skills demonstrated through email, conference calls, presentations, and internal meetingsAbility to work independently or in a team environmentExtreme attention to detail and highly organized#LI-AY1#LI-RemoteBenefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com, for further assistance.CrowdStrike participates in the E-Verify program. Notice of E-Verify ParticipationRight to WorkCrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $95,000 - $155,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.Expected Close Date of Job Posting is:05-21-2024
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