Customer Service Representative

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Role and Responsibilities:MoCaFi is a mobile banking platform that helps people create a path to financial mobility. The MoCaFi Debit Mastercard is backed up by Sunrise Banks, N.A. Member-FDIC. An SSN or ITIN, address and a smartphone are all that’s needed to open an account.  There are no fees to enroll, maintain an account direct deposit or make domestic purchases. The Rent Payment Reporting feature helps customers build credit by reporting rent to Equifax and TransUnion.  Customers can also track their credit score in the app at no charge. The MoCaFi Mobility Score rewards card and app activity with access to wealth-building resources like financial coaching, homeownership counseling and credit counseling. For this roles, responsibilities disclosed as follows:Cards Activation.Pin resetsLost/Stolen cards. Block cards CallbacksVoicemails EscalationsInitiate dispute process.Emails support Qualifications and Education Requirements:High School diploma.Candidates with financial experience are a plus, but not required.Good verbal and written communication skills in English Language B2+ or above.Customer service experience is a plus, but not required.Must be proficient in MS office products, i.e. Word, Excel, PowerPoint. Preferred Skills:A strong aptitude for learning and working effectively as part of a team.Ability to work with diverse customers.Fast learner.Ability to input notes from each client interaction.What we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.