Customer Service Representative

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Role and Responsibilities:Numi Financial is the leader in stored value card solutions for the criminal justice & corrections industry. Product offerings include inmate release cards, work release cards, juror pay cards, and other industry specific card programs. With years of experience providing a diverse range of prepaid card solutions for disbursement and funds management, and a strong portfolio of strategic partnerships and industry alliances. With over 300 agencies using the products, Numi’s disbursement solution products streamline operations and provide substantial cost and resource savings for government agencies of all sizes. For this roles, responsibilities disclosed as follows:Cards Activation.Pin resetsLost/Stolen cards. Update personal information.Block cards Check request. Archive accounts CallbacksVoicemails Requested statements and escalations. Qualifications and Education Requirements:High School diplomaCandidates with financial experience are a plus, but not required.Good verbal and written communication skills in English Language B2+ or above.Customer service experience is a plus, but not required.Must be proficient in MS office products. Preferred Skills:A strong aptitude for learning and working effectively as part of a team.Ability to work with diverse customers.Fast learner.Ability to input notes from each client interactionWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.