Senior Associate Business Systems Analyst

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  Our culture is based on collaboration and the growth and development of our teams.  We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Senior Associate Business Systems AnalystJob SummaryPartners with relevant functional teams and support project teams as they define their global IT requirements and analyze appropriate solutions, helping to manage projects from inception to completion.ResponsibilitiesProvide first-line support to users of Oracle Cloud ERPResponding to help desk queriesProviding one-on-one support, explanations, and guidance to users regarding finance operationsTriaging data issues, process issues, and user errors before escalating to ITPerforms financial systems maintenance (e.g. Chart of Accounts, Revaluation rules, open/close periods, alternate reporting hierarchies, etc.)Schedules system processesTroubleshoots interface/import file issuesMonitor inbound/outbound interfaces for data issues, ensuring system synchronizationDocuments project deliverables in collaboration with BSAs, technical teams, and business usersTesting & Test DesignUnderstands the business problem and technical design and develops test cases in alignmentCollaborates with senior BSAs and technical team to develop test casesDay to Day Support (Production Support)Triages and troubleshoots first-level ticketsProvides training and guidance for recurring training issuesCompiles operational support reportingTraining and Change ManagementProvides support in creating and maintaining materials for SME trainingQualifications3+ years’ experience in Business ApplicationsBachelor's Degree in Commerce, Science, Accounting, Engineering, IT, or a related fieldEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.