ERC Generalist

Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Adobe is looking for an HR Generalist to support the Americas Employee Resource Center (ERC) Generalists team as part of the broader Global Employee Solutions (GES) HR shared services organization.The ERC team is the initial point of contact for all Employee and Manager (Director level and below) inquiries. This team is responsible for providing employee support intended to improve manager and employee success by addressing inquiries related to HR policies, procedures, and programs, identifying and clarifying issues through inquiry, evaluating potential solutions, implementing selected solutions, or collaborating with our Centers of Excellence if the solution requires ongoing interaction or specialized coaching. It is expected that this team will be able to provide resolution for the vast majority of inquires that come through the ERC organization. The role requires a proactive approach in anticipating Employee Experience-related needs and showcasing empathy and efficiency when resolving issues.What you’ll doAct as initial point of contact for approximately 16,000 employees across the Americas (through Director level) for all Employee Experience-related questions. Areas of support include:Coach Managers and employees with moderately complex cases in compensation, career development, accommodations, time off and benefitsPartner in team projects that focus on efficiency and process improvementProvide employee support to Director level and below populationAddress questions related to Employee Experience policies, procedures and programsIdentify and clarify issues through inquiryEvaluate potential solutions or implement selected solutionsMitigate escalations as much as possible and focus on quick resolutionResponsible for managing, tracking, closing and reporting progress on Employee Experience inquires using the case tracking toolAssist employees and managers in utilizing and optimizing self-service transactions in Employee Experience-related toolSupport with HR Project management and operational enhancementsWhat you need to Succeed3+ years HR experience preferredBachelor's Degree or equivalent experienceEffective communication skills at all levels, including written and oral communicationDemonstrates foundational problem solving and triaging capabilities of moderately complex cases (i.e. compensation guidance, career coaching)Displays the highest commitment to customer serviceAbility to complete work with a sense of urgencyAbility to work autonomously and independently, while contributing to key initiativesAbility to apply judgment and identify need and appropriate party for escalation, demonstrates foundational employee relations skillsContributes and to team projects and initiativesAbility to learn tools and various technology platformsOur compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $53,900 -- $122,700 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.