Application Service Delivery Manager

Application Service Delivery ManagerDescription -Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.Responsibilities: Technical Knowledge: Apply growing technical knowledge (e.g. SAP, Java, .NET) to solve application issues with limited risk/complexity. . Under general direction integrate technical knowledge and business understanding to create effective solutions for HP and for customers.Incident Management: Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents. Document known errors and work arounds.Escalation Management: identify and action escalations in line with defined policyChange Management/ Implementation: Under general direction implement changes/solutions to meet customer needs within area of technical responsibility. Understand and escalate scope changes per change control process.Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.Solution Design: Understand the HP solutions set and be able to apply these solutions to meet customer needs within area of responsibility.Quality: Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).Customer Relationship Management: Set expectations with customersand/or internal businesses/end users within defined parameters.Teamwork: Work as part of a team, which may be virtual and/or global.Contract Knowledge: Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.Capacity and Performance Monitor performance checkpoints.Business Continuity Responsible for executing recovery actions.Education and Experience Required: Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level certification(s) in work field.Typically 0-2 years of relevant experience with Bachelor's degree, or 2+ years of relevant experience with 2 year post-high school degree.Knowledge and Skills: Typical skills include:(developing) understanding of applications technology in area of direct responsibility.(developing) General understanding of related technologies.(developing) ITIL Process knowledge.(developing) Customer Service.Job -ServicesSchedule -Full timeShift -No shift premium (India)Travel -25%Relocation -NoEqual Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement