Job Summary:Who are we? Live Nation Entertainment is the world's leading live entertainment and eCommerce Company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world's top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world's top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. Who are you?Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans. Position Overview:Live Nation is seeking a Customer Service Representative for the Budweiser Stage office. The position will directly report to the Experience Manager at Budweiser Stage. The Customer Service Representative will be responsible for providing guest support on a daily basis. This is a seasonal, part time position, paid hourly from March to October, 2024. The position will follow the event day hours and some additional business hours.Job Functions:Monitor and respond to incoming calls to the Budweiser Stage main business phone lineProvide information regarding products and services, permitted/prohibited items and other venue relevant informationObtain details and manage the response to complaints/issues that arise pre/post showDeal with lost and found inquiries, track inventory and answer inquiriesMonitor Budweiser Stage Textline & Medallia application through the daytime work hoursLiaise with the Guest Services team to manage issues and provide solutions as situations ariseOversee the distribution and redemption of future show certificates to Live Nation concertsCorrespond with members of other departments to address guest questions and concerns in a timely mannerCoordinate accessible seating accommodations and speak with guests to identify needs in a manner compliant with the AODAMonitor two verified social media accounts (Live Nation Ontario + Budweiser Stage) when necessaryOther duties as they are assignedQualifications:Possess at least one year of customer service experienceHigh level of written and verbal communication skillsAbility to utilize computer programs such as Outlook, Word, ExcelMust interact professionally with clients, vendors, guests and team membersSocial media experience an assetDetail oriented and a team playerMusic industry experience a plusAll crew members must be 18 years of age or older.We thank all applicants for their interest, however, only those chosen for an interview will be contacted. Applicants for employment in Canada must possess work authorization which does not require sponsorship by the employer for a visa. Physical Requirements/Work Environment Sitting for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels. Employment Equity Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, colour, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs. Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.
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