Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Responsibilities:Approve or reject the service request against our global policies, within our pre-defined service level agreementSubmit work to a list of nominated suppliers, engaging with them to accept the work within the defined service level agreementFollow up with suppliers and sites to ensure work has been completed, to a satisfactory levelHandle any issues or concerns from the suppliers or internal teams, and resolve problems in a timely and professional mannerUnderstand market status and produce and maintain all reports as needed. Continuous review and consolidation of supplier base, making necessary changes in our suppliers based on feedback from sites or other commercial factorsDeliver on ad hoc action plans within designed coverage to reduce costs and renegotiate pricingReview, validate, and submit purchase ordersPrepare ad-hoc analysis and evaluations on vendors or site spendManagement and control of the set-up of new suppliers and enforcing company standard payment terms.Regular communication with suppliers, including enforcing our terms and conditions.Experience:3 to 7 years of relevant experienceProficient with Excel, and comfortable working with data, reports, and numbersSolid understanding of supply chain management processes and proceduresKnowledge, Skills, Abilities & Other Characteristics:Strong communicator with the ability to demonstrate good two-way communication skills and an ability to communicate fluently in English (written and spoken)Enjoys helping people and resolving issues, working with our site teams and external vendors, as well as internal stakeholdersSomeone who has good attention to detail and is happy to follow a processAn independent problem solver, capable of understanding concerns and finding solutionsA self-starter who can take ownership of delivering our key results, and achieving their service level agreementsAble to work in ambiguous environmentsPreferably a graduate of a Finance curriculumWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.
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