Ready to be a Titan?We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong. As an Implementation Manager for Mergers & Acquisitions, you will become a critical member of the core team, influence the company's continued success, and help shape the future of the service industry. What you'll do:Serve as the single point of contact during a customer’s onboarding/implementation processGuide your customers from sign-up to successCoordinate and/or implement your customers’ data migrations, initial trainings, and third-party integrationsOversee your customers’ account ensuring that they are using use the product correctlyCoach and train your customers on product and industry best practicesIdentify areas for improvement in the customer experience both in our product and processesIdentify & address pain points and road blocks for Revenue team in navigating the legal, technical, and business needs surrounding mergers and acquisitionsIdentify, pull or create internal resources needed to complete mergers and acquisitionsGather data & log M&As in partnership with RevOps and Deal Desk Partner with senior level clientele throughout the M&A process and build rapport/trust What you'll bring:At least 2+ years of relevant experience preferred or Home Service industry knowledge and experienceExperience with ServiceTitan softwareDemonstrated ability and desire to perform hands-on, roll-up-your-sleeves level that will help transform the Customer Success organizationWell-versed in defining and optimizing business processes and measuring effectiveness of process and peopleFlexibility, and ability to adjust on the fly, to new demands; a high sense of urgencyExceptionally strong communication skills, including experience effectively communicating with executive teamStrong attention to details and demonstrated ability to handle multiple prioritiesExcellent planning, time management, organizational and interpersonal skillsThe ability to consistently deliver on commitmentsStrong risk and problem mitigation skills, as well as facilitate timely decisionBe Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We OfferWhen you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and 24/7 virtual healthcare. Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in Canada is between $77,000 CAD - $115,000 CAD. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
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