Responsibilities:Excellent customer experience and solution support to BY Customers with innovative/proactive approach and customer value creation.Delivering excellent customer experience by resolving customer issues mostly of high complexity. Owning customer solution for Tier 1/2 customers. Early engagement in implementation projects to ensure seamless delivery continuum into Operate through phased go-lives.Positive collaboration with TAM and support of consumption/adoption improvement plansConsistently achieving high customer satisfaction and making positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activenessEnsuring adherence to SLA/SLO, quality standards and practicesImplementing monitoring and diagnostics practices and procedures using applicable Monitoring & Diagnostic (M&D) tools Continuously improving solution stability by early detection and resolution as well as outflow and recurrence prevention of incidents.Requirements:DBMS (ex: SQL, Oracle) for application support; writing, reviewing and improving queries, procedures etc. Code debugging in relevant programming languages where applicableIT/SAAS application support - Take ownership of customer and/or system raised issues' resolution.Proactive support and operations improvement ability Next Gen Technology, e.g., AppD, Splunk, Azure, Python etc. skillsSolution architecture, deployment and automation skillsStrong communication skillsFluent English language for effective client communicationOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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