Sales Development Specialist

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job Title: Sales Development Specialist Location: Manila, Philippines Role Summary:The Sales Development Specialist (SDS) holds an important role in supporting the Global SDR Team. In collaboration with other Business Units, he/she is expected to consistently deliver tasks and projects within the SDR support field to the highest standards. These responsibilities entail leveraging a variety of databases and tools including MS Apps, 6Sense, LinkedIn Sales Navigator, SFDC, and SalesLoft.The four core elements of the SDS role are:Data Scrubbing and Persona ResearchSDR Operation SupportCampaign Readiness and ReportingSalesLoft Support and other Marketing Operations assistanceKey Areas of Responsibilities:The SDS applicant must possess a strong skill set that proves invaluable in facilitating the following data management requirements and other activities stated below, while closely collaborating with the SDR Team.1. Research and Validate CRM data.- Data acquisition using internal & external subscription databases like LinkedIn, 3Sense, SalesLoft, etc. for additional key contacts within new and existing companies, and to verify lead, contact, and account data for alignment and routing purposes.- Review Genesys anonymous web activity, and research-related contacts to add to CRM.- Determine and accomplish manual lead and account routing.Sort out non-workable inquiries and update their lead status and ownership to remove them from the lead flow.- Update missing information from lead/contact records (Email addresses, State, Country, Industry, Persona)- Clear bogus values on inquiries (false phone numbers, job titles, emails)Assign Inquiries to Marketing Campaign or Nurture Path(s) based on interest, Persona, and Ideal Company Profile criteria.- Research inquiries in LinkedIn & subscription databases to populate missing information.- Merge duplicate lead records.- Monitor and convert enterprise and customer lead records to contacts when automation fails.2. Customer and Prospect Research and Handling- Identifies prospect and customer company initiatives and strategic accounts.- Add all relevant information uncovered during research efforts to SFDC.- Assist the lead management team in managing customer activity in the CRM system by:*Assessing customer activity*Updating the lead status*Creating tasks for the lead managers to review*Recycling leads*Notifying the lead manager or account executive of the activity*Reporting on customer activity in a regular cadence*Sometimes outbound calling, when required.3. SDR Operations Support- Reassignment of failed auto-assignment for leads- Reassignment for accounts to SDRs- New Hire Dashboard creation- Maintenance and clean-up of the SDR Support Dashboard- Opportunity audits support4. Lead Generating Campaigns- All campaign readiness-related tasks (campaign missing information chase)- All campaign insights-related reporting (campaign progressions, success rates, analytics, feedback, etc.)Desired Qualifications & Skills:Relevant BA/BS degree College/university degreeHas at least 2-3 years of solid experience in a similar role.Has at least one year of solid experience in using Salesforce and SFDC Reports. Familiarity with relevant technology and other tools is a plus.Strong verbal and written communication skills, including the ability to articulate ideas clearly.Flexibility and adaptability in a dynamic work environment.Demonstrates analytical and problem-solving abilities.Has effective decision-making skills, often based on critical thinking.Can work well with others and collaborate across teams. At the same time can work independently and can navigate tasks with minimal supervision.Has a practice of managing one’s learning and development.Strong organizational and time-management skillsProactive and self-driven.Has a high degree of self-motivation and drive.An individual with a commitment to integrity and honesty.Has principles aligned with Genesys’ core values.#LI-Hybrid#LI-GF1If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.