Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Telecom Operations Specialist for Genesys Cloud VoiceAre you someone who likes to work with the latest in cloud technology to solve interesting and challenging problems? If so, Genesys might be the place for you!Why Genesys needs you:Connections matter, at certain times with greater urgency. Whenever the moment, our technology facilitates those connections creating experience as a service. Our team members own their critical services and words like scalability, resiliency, and automation are at the heart of every line of code we write.What is Genesys Cloud Voice:Genesys Cloud Voice is an Internet-based telephony service entirely hosted on the Amazon Web Services platform. Genesys Cloud utilizes micro-services to build a powerful carrier voice platform. You will contribute to an architecture that delivers over 105 million calls and 230 million billed minutes every month – and growing every day. You will work in a fast-paced, startup culture, where our environment is one of continuous change, innovation and experimentation. If you are interested in learning more about Genesys Cloud Voice and its features then check out this link on our Resource Center here.Successful Telecom Operations Specialist will...Be detail-oriented and collaborative with your team and teams throughout the companyThrive in a high performance, fast-paced environmentBe an excellent multitaskerBe a self-starter and someone that can manage their day to day tasks and goals independentlyHave a positive attitude and willingness to take on new tasks as they ariseBe very customer focused and eager to engage when issues are encounteredHave excellent communication skills (verbal & written)Be a solution-oriented problem solverCreate and update processes and policies as needed to improve customer experienceFollow set team procedures and instructions to complete daily tasksMajor Responsibilities/ActivitiesWork with customers and providers to facilitate customer number porting and purchasingCommunicate with customers via email to provide status of their orders in real timeEnter customer order information into a variety of carrier systems with a high level of accuracy and time sensitivity while adhering to company and industry standardsMaintain high level of accuracy for all customer ordersManage, create, and coordinate requests through multiple databasesWork with our telecom providers to diagnose and resolve issuesMonitor existing telecom utilization and help in capacity planningCommunicate regularly with colleagues and managementMinimum RequirementsBachelor's degree or equivalent experienceExperience managing projects and driving successfully to completionFluent in French Language - native speakerKnowledge of Microsoft Office; Intermediate knowledge of Excel preferredExperience with carrier telecom operations, such as number purchasing, porting, and provisioningExcellent communication skills (verbal, non-verbal & written)Must be a solution-oriented problem solverSelf-motivated and must work well independentlyIdeal candidates will also have experience withTelecom provisioning, carrier support and number porting.Telecom regulationsProject ManagementOur Benefits:Flexible work schedules and work from home optionsDevelopment and career growth opportunitiesExcellent pension schemeBonus schemeHealth InsuranceIncome Protection & Life Assurance#LI-VL1If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
View Original Job Posting