Senior Manager, CareDriver Operations

Who we are HopSkipDrive ’s mission is to create opportunity for all through mobility. Our innovative, supplemental school transportation solutions are used by over 600 school districts, charter schools, nonprofits, government agencies, as well as busy families to safely and reliably get kids where they need to go. Student transportation is the largest mass transit system in the U.S. The way kids get to and from school has a direct impact on our kids, families, schools and communities. While school districts spend $28 billion annually on transportation, only 30% of kids get to school on a bus. The current system can no longer meet all the transportation needs of our districts, schools and families — and its shortcomings are causing inequities in educational access that are affecting the welfare of millions of kids each day. HopSkipDrive is taking a different approach to arranging safe, reliable school transportation that meets needs that aren’t being addressed by the current system, helping to fill gaps and supplement the student transportation options available. We create personalized transportation solutions for the one to the many, and everything in between. We’re a company with heart Our partnerships with school districts, child welfare agencies and nonprofits ensure equitable educational access for the most vulnerable populations, including youth in foster care, children experiencing homelessness and students with disabilities.  We understand that the difference between struggle and success can sometimes be as simple as the ability to show up, which is why we’re on a mission to use innovative technology — coupled with operational expertise and new ways of thinking — to help kids reach their full potential by providing a safe, dependable way to get them where they are going. We’re an awesome place to work Our company culture has been well-recognized — HopSkipDrive has been named to Fast Company’s Most Innovative Companies list, as well as Best Places to Work lists from Built In LA, Comparably, Inc., and the Los Angeles Business Journal. Comparably also named us a Best Company for Professional Development, as well as to its Best CEO and Best CEOs for Women lists. We’re growing rapidly Founded by three moms as a solution to their own transportation challenges, we now operate across over 13 states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive has raised $100M in funding to date. Your role: You have a deep sense of ownership and an entrepreneurial spirit, excited to grow and build within a rapidly growing, mission-driven technology company. You’re a strong people manager and coach, but eager to execute as a hands-on teammate. You lead teams effectively, foster collaboration, and you’re always thinking of ways to constructively challenge the status quo and improve the business. You will be a key contributor to CareDriver Operations Strategy and an integral leader on the CareDriver Operations team. You bring a wealth of experience in optimizing processes and driving business outcomes. Your expertise spans across various operational domains, from resource allocation and supply management to process improvement and project management. You have strong data analysis skills, identifying areas for improvement, leveraging technology, and implementing solutions to drive continuous enhancement. You are ready to bring your expertise to our team and lead our CareDriver Operations to new heights of excellence. At HopSkipDrive, we know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds.You are excited to bring your best everyday, to learn from those around you and to push hard while contributing to our powerful vision of creating opportunity through mobility.  What you'll do Maintain a healthy supply of CareDrivers for a balanced marketplace by bringing on qualified, new CareDrivers to the platform while doing everything you can to retain existing CareDrivers. Identify the most efficient way to cultivate supply and meet demand in your portfolio of markets. Develop and implement strategic plans and objectives for the operations department that align with the overall goals and objectives of the organization. Identify opportunities for process improvement and efficiency gains within the operations department and implement solutions to optimize workflows and increase productivity. Use expert data analysis skills to routinely make data-driven decisions Foster a culture of continuous improvement within the operations department, encouraging innovation to drive efficiency and effectiveness. Be a “player-coach:” support a team while also contributing to execution directly Lead and manage the driver operations team, providing direction, guidance, and support to ensure that teams meet their goals and objectives. Hire, train and manage a team of managers and exceptional front line CareDriver Operations employees Collaborate with other departments to ensure alignment of operations with overall business objectives. Manage relationships with vendors and other external partners to ensure they meet contractual obligations and deliver products or services on time and within budget. Communicate effectively with senior management, stakeholders, and other departments to provide updates on operations performance, discuss issues, and collaborate on solutions. Ensure compliance with relevant laws, regulations, and industry standards. Identify potential risks and develop strategies to mitigate them, ensuring that operations are conducted safely and in compliance with regulations and company policies.   ** This role will be fully remote in one of the following states  AZ, CA, CO, DC, FL, IL, IN, KS, MD, MI, MO, NC, NJ, NM, NV, NY, OK, OR, SC, TN, TX, UT, VA, WA, WI** What you'll bring: Bachelor’s degree 5+ years of operations management experience with a proven track record in optimizing workflows, implementing efficient processes, and achieving measurable outcomes 5+ years experience managing large teams (30-50 people) and multi-layered staff structures. Excellent verbal and written communication skills, and strong prioritization skills Ability to thrive in a fast-paced work environment and high capacity for change Proven leadership development skills to uplevel both potential and capabilities of team members. Project management certification a plus Highly self-motivated, with attention to detail Proficient in Tableau and Gsheets What you will get: We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer competitive market comp, flexible vacation, FSA, medical, dental and vision, 401(k), and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role is $90,000 to $110,000. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set and specific work location. The total compensation package for this role also includes equity stock options.     Equal Opportunity Employer HopSkipDrive is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. HopSkipDrive is also proud to operate as a drug-free workplace.