Product Manager - Agent Experience

Job Requisition ID #24WD76273Are you looking for a team within an enterprise, B2B software company where you can guide value for our Customer Support and Sales teams and our customers? Are you looking for a company with a vision to imagine and design a better world? This is a Product Management role in the Enterprise Systems & Experience (ESE) team, which is Autodesk's Information Technology (IT) organization. We ideate, plan, build and run the foundation for Autodesk. We are not a traditional IT organization; we build platforms that help our employees drive value for our customers. Also, we are transforming our culture and embracing a product-led mindset while focusing on engineering best practices like CI/CD, disciplined agile delivery thinking. As a Product Manager with an understanding of the Customer Support and Sales domains, you help drive the strategic direction, development, and success of the products that our Support and Sales teams use to operate, scale, and lead customer value. In partnership with a Senior Product Manager, you will work with cross-functional teams, including enterprise architecture, engineering, design, and legal to ensure the delivery and ongoing improvement of our solutions. You will understand user needs, help define product strategy and roadmaps, author PRDs and user stories, and embed in a scrum team. You will report to manager and its a hybrid work model. Responsibilities In partnership with a Senior Product Manager, develop the product strategy for Customer Support and Sales, aligning with the company vision and objectivesCollaborate with team members to gather insights and identify user pain points, needs, and opportunitiesLeverage data and research, define and prioritize product features and requirements based on business impactCreate detailed PRDs, user stories, and acceptance criteria to guide development and ensure agreement on user needsCollaborate with architecture to provide scalable and stable solutions that align to enterprise architecture principlesWork with engineering teams to lead the successful implementation and delivery of customer success products and featuresCollaborate with design teams to ensure intuitive and user-friendly interfaces that enhance the user experienceMonitor main product metrics and analyze data to measure product performance, identify areas for improvement, and make data-driven decisions Minimum Qualifications Bachelor's degree in Computer Science, Engineering, Business, or a related field. An MBA is a plusExperience (2 to 5 years) in Product ManagementProven experience building products within the Customer Support, Contact Center, or Digital Sales domainsExcellent analytical skills with the ability to gather and interpret data to make informed product decisionsDemonstrated experience delivering scalable, successful productsCollaborate with cross-functional teams and manage multiple stakeholdersExperience with Agile development methodologies and tools such as JIRAFamiliarity with Service Cloud and related technologies Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).