Business Insight Lead

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Manages a team of business data analysts that use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations. Implements and oversees the analytical approaches and methodologies. Presents insight and recommendations to management for decision making and strategic planning. Controls and develops internal/external information sources for business analysis. Manages subordinate staff in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets. Extensive knowledge of department processes.Responsibilities:Will be doing analytics to customer experience and operational performance metricsAnalyze performance, correlate metrics and drive targeting action planProvide recommendations to improve account performanceWill be doing a deep dive analysis of the performanceConducting FGDs with agentsGive presentation of analysis to stakeholders and clientsQualifications:At least 3-5 years of extensive experience in Analytics projects for a BPO companyExcellent English communication skillsExcellent presentations skills (Powerpoint, Excel etc.)Proficient in analysis and interpretation of dataExperienced in handling a teamSix Sigma Green Belt Certification and up is an advantageMust have data visualization experience. Tableau, power-Bi or similarWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.