Deal Desk Operations Manager

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Summary:The Deal Desk Operations Manager is an operationally focused individual responsible for understanding Genesys’ evolving Go-To-Market strategy and improving the company’s related automated business processes. In this role, the candidate will collaborate with business, finance, and technical teams to deliver world-class solutions that are highly flexible, scalable, secure. This individual will drive change on a daily basis.Key Responsibilities:Design and structure business processes and governance to transform and drive scale in Genesys’ Deal Desk function and beyond byDriving operational excellence via systems (SFDC, CLM and others) and process improvements. Assisting in the creation, management and improvement of business processes necessary for the Deal Desk team to operate and scale efficiently, while maintaining and documenting proper controls and governanceTesting corrections and improvements implemented in such systems, identifying errors and helping develop solutionsGaining understanding of important issues, challenges, and opportunities for our cross functional teamsRepresenting Deal Desk in key cross-functional workstreams where system architecture and process decisions are madeEnsuring that appropriate governance exists across Finance systems, processes and the data thereinBuilding documentation and then leading communication back to business partners (including Genesys Sales, Renewals, and other Lead to Cash finance teams)Identifying opportunities to improve the user experience across different touchpoints and articulate the dependencies and complexities across these touchpointsParticipating in the delivery of a range of projects, defining project scope, goals, timeline, and deliverables in collaboration with key stakeholdersMinimum Requirements:8+ years’ work experience, with prior roles associated with designing process flows for new offers or improving existing processes, either in Operations, Business Transformation, Process Improvement or ConsultingExperience with SFDC and a contract management system such as CLMExperience leading successful change management projectsExperience with capturing requirements and translate into systems needs/capabilitiesExperience functioning as a project leader as well as an individual contributorTeam player who has experience working within a self-directed culture and navigate ambiguityExperience implementing and managing systems and processes used by go-to-market teamsExperience in SaaS or technology industry preferredExperience with IT tools such as Jira and ServiceNow preferredDesirable Skills:Self-directed on project management and running reportsStrong listening and translating into requirements capabilityDesire for continuous process and department improvementA strong personality and an ability to challenge, work with and convince key stakeholders. They will drive to outcomes with a determined focus to get things done#LI-REMOTECompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $90,600.00 - $177,800.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.