Retail Analyst

Retail AnalystDescription -Job SummaryThis role is responsible for nurturing key customer relationships, resolving complex issues, and using data-driven insights to drive improvements. The role manages partner relationships, communicates performance updates to management, and develops personalized initiatives for customer retention and growth. The role provides mentorship, ensures ethical and legal compliance, and stays updated on emerging technologies to enhance the customer experience.ResponsibilitiesDevelops and maintains strong, long-term relationships with key customers serving as the primary point of contact for complex issues and strategic discussions.Handles and resolves customer issues and escalations leveraging in-depth knowledge of organization products and services.Leverages data analytics, customer feedback, and insights to identify trends, pain points, and opportunities for improvement, and makes recommendations.Manages and strengthens relationships with vendors and channel partners, ensuring effective collaboration and alignment with customer needs.Provides regular updates to the management on customer engagement performance and strategic initiatives.Develops and implements personalized engagement initiatives to enhance customer retention, loyalty, and advocacy.Collaborates closely with other departments to improve solutions and ensure seamless customer interactions.Provides mentorship and training to junior customer engagement managers, sharing expertise, and facilitating their professional growth.Ensures that all customer engagement activities comply with ethical and legal requirements, including data protection and consumer rights.Stays abreast of emerging technologies and innovative solutions to enhance customer engagement and streamline processes.Education & Experience RecommendedGraduate Degree in Business Administration, Economics, Sales, Marketing, or any other related disciplineAt least 3 years of work experience, preferably in customer relationship management (CRM), customer service, account management, or a related fieldKnowledge & SkillsGood English skillsGood skills in a second language (Italian/French or German) is nice to haveGood communication SkillsAnalytical thinkingAttention to detailsExperience in Microsoft Office Suite: Excel, PowerPoint, Word etc.DisclaimerThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.Job -Sales OperationsSchedule -Full timeShift -No shift premium (Romania)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.