Industry Ticketing Assistant

Job Summary:Company: Festival RepublicDepartment: TicketingLocation: Farringdon, London and onsite at festivals throughout the seasonReports to: Ticketing ManagerWorking hours: Full time with additional evening and weekend working onsite at festivalsContract type: Fixed term, expected duration 6 monthsRole DescriptionTo maximise ticket sales and revenue to industry guest ticketing clients and personal referrals by providing effective ticketing information and advice and proactively managing inventory, financial reporting, and sales support. This position involves a high level of responsibility involving weekend and day festival sites.You will be working on events such as Reading and Leeds, Latitude, Wireless and various other high profile day festivals and events over the summer.Who you areYou may have previous experience as: Casual Festival Worker, Box Office Staff, Record Label Assistant, Office AdministrationCompetencies / Skills / Knowledge / ExperienceExcellent numeracy skills with exceptional attention to detail and demonstrable proficiency in using Excel at intermediate level or aboveAdept in using online platforms. Previous experience of using reporting tools and programs to write and manage reports would be an advantage. Accurate record keeping and financial reporting requiredRole entails dealing with promoters, record companies, agents, VIPs, media personalities, and others so interpersonal and customer relation skills must be excellent as must discretion and professionalismExcellent literacy skills with a proven ability to communicate, both verbally and in writing, with colleagues up to Executive board-levelDeadline focused with the ability to plan and organise own workload in an incredibly fast paced environmentExcellent attention to detail with strong focus on reporting accuracyA full clean and valid driving licence is required for this roleTo abide by and contribute to the Festival Republic’s Equal Opportunities policyBehavioursThe following attributes determine how the role will be carried out and are required to be a successA proactive attitude who demonstrates initiative, drive and commitment to achieve objectivesExceptional team-player mentalitySelf-motivated and takes ownership for personal and technical developmentWhat the role includesUtilise a self-service, company-provided ticketing platform to build Industry Ticketing Events to mirror the guest / GA ticket types available for each individual show.Update and e-mail out Industry Ticket Order forms to record companies and past purchasers from existing distribution listsSeek approval for unsolicited requests with the relevant events ticketing managerAnswer all questions promptly and amend all orders as required, subject to availabilityLog all ticket orders on the relevant guest sales log sheetsRaise invoices for orders to be paid by BACS and update the invoice spreadsheet accordingly – chase payments after 14 days if not received.  Continue to chase until payment confirmed by finance team.Raise POs if required by purchasing company.Ensure all payments have been received before valid tickets/barcodes are made available to purchasersDistribute tickets along with guest arrival information specific to each festivalLiaise closely with the Guest Ticketing Department to ensure all paid and comp tickets can be dispatched togetherBe available during the show if needed to process on site orders and paymentsRaise VAT receipts post-event for all orders which request themProvide a reconciliation to the finance team of all tickets sold to Industry and Personal customers which is cross-referenced and matches with ticket system reports for each eventEnsure the e-mail distribution lists are left up to date with correct contact details ready for the following yearShould all the pending Industry Ticket order tasks be completed for each show, during quieter periods you may be asked to assist with other tasks within the Ticketing department, but the Industry Ticket orders must always take priorityAssist on-site at events for which you are not required to provide Industry Guest Ticketing services and provide support to / follow the direction of the Event Ticketing LeadAny other reasonable duties as directed by managementEqual OpportunitiesWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.The CompanyFestival Republic is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.#FestivalRepublic #LI-SL1APPLICATION DEADLINE: Wednesday 20th March. We reserve the right to close applications at any time so encourage early application.