eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world.Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.About the team:Core Technology (CT) is a global team responsible for the end-to-end eBay technology platform. This platform runs our entire infrastructure and all the services that come together to form ebay.com.IT Support Specialist onsite:act as point of contact and provide guidance while maintaining the highest level of customer service and attention to detail.Assist with day to day operation in our IT walk-in area and daily Service RequestsProvide hardware and software support to end users based on reported IT issues/requestsRecord, categorise and prioritise service requests via tickets in the ticket management systemMonitor support queue tickets daily – identify gaps and escalate to managerSupport the Knowledge base and ensure articles are accurate and update or create as requirements or process changeSupport video and teleconference technology, printers and various brands of hardware (Windows and Mac)Support remote based employees in and out of same countryEnable accurate procurement request and inventory management including auditing and reportingPerform asset management tasks, inventory, audits and disposals onsiteAssist in projects for expansion and mergers and acquisitionsBasic Qualifications:Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbalUnderstanding of IT environments and professional experience in IT SupportStrong knowledge of Microsoft Windows and Office SuiteCustomer-focused with a passion for delivering outstanding supportAbility to prioritize and manage multiple tasks in a fast-paced environmentExperience in administration and troubleshooting of Windows and MacOSExperience with mobile devices management with iOS and AndroidBenefits:Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/#LI-ML1Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
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