Software Engineer, Observability

About Dialpad Work Beautifully Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world. About the team Dialpad’s Observability Team takes charge of visibility across our entire system by building an observability platform that can be relied upon. Dialpad’s Observability team plays an essential role within Dialpad Engineering.  This team collaborates closely with the other engineering teams to constantly improve the reliability and performance of the systems that provide visibility into the various parts of the Dialpad stack. Your role As a Software Engineer in Observability, you’ll combine your skills in development, operations, and research to enable each team to gain visibility into their area of responsibility. You’ll be responsible for  our metrics and log collection platform. You’ll work closely with other Infrastructure engineers to determine resource usage and requirements. You’ll also help create tooling, libraries, and documentation that enables other engineers to instrument their own projects. In addition, you’ll keep our team aware of trends in the larger observability/monitoring industry. This position reports to our Engineering Manager, Observability and has the opportunity to be based in our Bangalore, India office.  What you’ll do Develop and improve instrumentation for monitoring and logging the health and availability of services Develop and maintain the observability stack within Dialpad engineering Define best practices and standards around making systems and services measurable and work with various teams to get those best practices applied Create tools and libraries for other engineering teams to enable them to build self-monitoring capabilities Create and own internal documentation used by the other engineering teams Participate in a rotating on-call within the larger Infrastructure Engineering division Skills you’ll bring Background in both Systems and/or Software Engineering Experience in designing, automating, maintaining and optimizing observability platforms (logging, metrics, and tracing) Experience with configuration management tools such as Ansible, Terraform, etc. Experience with Public Cloud environments such as GCP, AWS, etc. Familiarity with languages such as Python, Go, Rust, etc. Keeps abreast of the industry standards and trends related to telemetry, monitoring, and alerting Bonus skills you may have Previous direct experience with Grafana, Loki, Prometheus Experience with Linux Experience with Kubernetes (including GKE/EKS) and building containerized applications Undergraduate degree in Computer Science or Engineering Dialpad benefits and perks Equity, balance, and belonging At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity. Culture We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.  Compensation and equity Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success. Diversity, Equity, and Inclusion (DEI) at Dialpad At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully , Delight Our Users, and Innovate Continuously to bring our world-class product to life.  Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers. Culture We’ve been named a Top Workplace seven times, and this is in large part due to our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.