Field Engineer

Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The OpportunityThe Field Engineering position is a client-facing role focused on helping clients to realize and quantify value driven by our Adobe solutions. This position will require technical knowledge on Adobe Journey Optimizer, Adobe Experience Platform and Adobe Campaign. Field Engineers will work to gather and understand their client’s unique business objectives and provide advice on how best to meet their needs using one or more Adobe solution. In addition, they will collaborate cross-team to deliver on recommendations, including both technical and strategic services to help drive business impact and support business needs.What you'll DoBe a recognized authority (by clients, partners and colleagues) in Adobe software-based solutions & technologies.Work to educate clients on the standard methodologies in relation to their specific industry and key business requirements.Gain an in-depth knowledge of a client’s technical environment, business objectives, goals and challenges in order to deliver the best advice needed to drive customer success and value with Adobe solutions.Effectively analyze complex project issues, identify the possible solution options, and facilitate the presentation and review of the options and our recommended solution with customers and partners.Troubleshoot technical issues, debug, and optimize performance of customer implementations.Efficiently multi-task, working across multiple client engagements at the same time as well as key internal initiatives.Actively maintain the highest level of technical expertise by knowing the latest Adobe technologies through internally and externally available learning opportunities and self-study.Interact frequently with clients via phone, email, and/or in-person—including interaction with marketers, analysts, web developers, and C-level executives.Keep accurate daily records of client billable time.Use Microsoft Office products to build client documentation and presentations.What you need to succeedA deep technical knowledge of Adobe Journey Optimizer, Adobe Experience Platform and Adobe Campaign.The capacity to understand business requirements and translate them into architecture, design and development activities for our most complex Web based solutions.Demonstrated proficiency in integration technologies and techniques including Adobe Experience Platform services like Identity Service, Data Storage Layer, Profile dataset, Real-time Customer Profile etc.Experience articulating technical solutions and how they can solve client business problems to both technical and non-technical audiences.Deep understanding of data ingestion from various sources like CRM, MPNs, Website data, Mobile apps using APIs, Experience Data Model (XDM), schemas and mappers.Analyze and guide customers on Journey Optimizer features like journey orchestration, workflows, triggers, automations, actions, messages, offers, segments and AL/ML powered Segments.The ability to adapt to and work effectively with a variety of clients and partners in challenging situations, employing strong facilitation skills while establishing credibility and trust quickly.10+ years of direct client consulting experience.Be self-motivated, responsive, professional and a champion of customer success!Possess an innovative, problem-solving approach using Adobe solutions.Demonstrate excellent verbal and written communication skills.Bachelor’s degree or equivalent work experienceSome travel required.Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $93,200 -- $162,800 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.