Customer Service Assistant

Job Summary:Company: Cuffe and TaylorDepartment: Cuffe and Taylor OperationsLocation: Preston, Lancashire or Farringdon, London - plus some onsite working as requiredReports to: Accessibility and Customer Service Co-OrdinatorWorking Hours: Full time including some weekend and evening work at eventsContract type: Fixed term until Sept 2024Role DescriptionThe main purpose of this job is to provide support to the customer service and operations team at Cuffe and Taylor. The role will be focusing on responding to customer queries and ensuring FAQ and information is up to date.Cuffe & Taylor operates Lytham Festival, Live at The Piece Hall , Scarborough Open Air Theatre, Summer Sessions, Cardiff Castle, Lincoln Castle and many other sites. Cuffe & Taylor also Produce and Promoter over 1,500 theatrical shows across the UK and Internationally each year and project manage a major London attraction.What it’s like to work in the TeamThe Cuffe and Taylor team are a group of driven individuals with the ability to deliver large scale stadium tours, multi night festivals and many theatre tours running throughout the year all hosting artist such as Rod Stewart, Kylie, Noel Gallagher, Little Mix to name only a few.We have a fun atmosphere within the team, which helps us maintain an open, approachable department, which can partner and build genuinely authentic and valuable relationships with our employees and leaders. We are committed to working as a team and so support each other to achieve wins as a team.’Who you areCompetencies / Skills / Knowledge / ExperienceExcellent attention to detailKnowledge and experience in Customer Service.Excellent written communication skills.Experience in ZenDesk.Advanced knowledge and experience with Microsoft Excel and Outlook.Highly motivated– ability to work deadlines and achieve targets in a time conscious mannerExperience in working in a busy working environmentExperience in the events industry is helpful.What the role includesAnswering customer emails through ZenDesk for all Cuffe & Taylors festivals, concerts and theatre shows.Dealing with accessible customer queries and monitoring access requests.Updating and managing Zendesk. Includes auto responses, triggers and macros.Updating FAQs and Festival Information Pages.Updating resident information.Identifying key trends in customer service.Assisting with the volunteer management.Work on site at events and festivals as required, including weekends and evenings.Any other reasonable ad hoc duties.Equal OpportunitiesWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.The CompanyCuffe and Taylor is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.#CuffeandTaylorAPPLICATION DEADLINE: Monday 18th March. We reserve the right to close applications at anytime so encourage early application.