Senior Software Engineer

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job Description Job Title: Senior Software Engineer – Number Management, Genesys Cloud Department & Team: Genesys Cloud Platform Applications Team  Job Summary  At Genesys we are on a mission to create the category called Experience as a Service. We build products to enable companies to connect with their clients via multiple channels (voice, video, social, etc…), and to provide context during these engagements, making these connections meaningful, fast, and memorable.   We do this via a SaaS (Software as a Service) product called Genesys-Cloud, which supports 1.3M users making BILLIONs API (application programming interfaces) calls daily, enabling around 2B minutes of phone calls monthly, and hosting 90B interactions yearly.    To support the growing demand in this space, we are expanding our presence.  We are looking for a well-rounded UI engineer with Full-Stack ambitions, to join us and help us build the next generation of Number Management experience in our Admin features.  As a Senior Software Engineer, you will be responsible for:  Coordinate major development initiatives across the various development organizations of Genesys Cloud Consult with senior members of the various development organizations to assist and ensure appropriate design directions Be the foundation of the Hungarian Genesys Cloud Application Development unit Confidently make design decisions to deliver mission-critical platform features Ensure that the solutions are in alignment with the Genesys Code of Business Conduct and Ethics Working in a “no-ops” model where we own the full Software Delivery Lifecycle Stay current with industry developments and current trends Deliver with security in mind, ensuring our solutions are adhering PCI (Payment Card Industry) and HIPAA (Health Insurance Portability and Accountability) and GDPR regulatory standards & requirements. Communicating regularly with colleagues and management to define and coordinate deliverables Wear the hat of a true product engineer and take part in the continuous discovery half of the product delivery alongside the continuous delivery.   You will work in a fast-paced, startup culture, where our environment is one of continuous change, innovation, and experimentation.   You will work on helping us modernize our UI from a more monolithic approach to a Decomposed/Micro Frontend based one. You will work with older technologies that you will port to modern frameworks such as React/Webpack/Tailwind and our own design framework called Spark (https://spark.genesys.com/latest) On the backend you will meet with established and innovative technologies built on top of pure AWS concept, written in Java, TypeScript, Python, Golang adding resilient and secure solutions to our micro-service Cloud architecture.  You must demonstrate proficiency in one or more of these technologies and be an expert at writing decomposable UI-s on top of a SAAS Platform designed with an API first mindset.  As a Successful Senior Software Engineer, you will:  Operate in an autonomous fashion executing against the team’s goals. Work to keep Product Management aligned with technical changes and initiatives in R&D. Work closely and collaboratively with R&D leaders ensuring platform availability and scalability. Have a deep experience in creating and operating engaging UIs with a micro frontend approach Build experience in AWS technologies to build world class UIs and scalable and secure backends Have a strong understanding of the requirements of regulations, PCI, HIPAA, and HITRUST, among others. Maintain a sharp awareness of recent technologies and assess their usefulness to the platform. Demonstrate a high level of curiosity and keep up to date on emerging trends.  Collaborate across team boundaries to maintain and potentially influence UI best practices  Minimum Requirements:  Good written and verbal communication skills in English  Appetite for taking part in discovering opportunities and designing solutions for them from a UI/UX point of view Bachelor's degree in computer science or related work experience with a minimum of 5 years industry experience. 5+ years of experience with JavaScript/TypeScript, exposure to modern ECMAScript features 5+ years of experience building SPA web applications, in one of the known frameworks (React (preferred), Angular, Vue, Ember, etc.), with a solid understanding on various state-management frameworks/techniques/approaches  Experience working with browser JS APIs (e.g. DOM, post message, local storage, etc.) Knowledge of the node ecosystem and JS tooling (e.g. webpack (preferred), grunt, babel, rollup, etc.) Version control tools and processes (git (preferred) ,csv,svn,perforce,etc..) Demonstrated knowledge supporting front-end efforts from the requirement gathering stage up to delivery (A-B testing, Blue-Green Deployment, etc...) Demonstrated knowledge in operating and introspecting web applications   (I.e.: usage tracking, error tracking, trend analysis) Review code and provide feedback relative to best practices, improve readability and anticipate issues Troubleshoot production support issues post-deployment and produce solutions as required Experience with REST APIs (application programming interfaces) Experience with CI/CD and the Software Delivery Lifecycle (SDLC)  Experience with the following is a plus:  Amazon Web Services (EC2, Lambda, Dynamo, S3, Kinesis, etc.) & Serverless concepts Frontend/Backend mock concepts Angular, Ember.js, Knockout.js, React, Vue Experience working with and contributing to design systems Continuous delivery experience in cloud-based or container-based software Experience with backend software engineering in any languages (Java, Typescript, Go preferred)   #LI-Hybrid#LI-ZG1If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.