Channel Services Delivery Senior Manager

Channel Services Delivery Senior ManagerDescription -Job Summary• This role is responsible for managing executive customer relationships, driving customer satisfaction and strategic growth, and leading tactical projects. The role contributes to methodologies, shapes organizational direction with expertise, and escalates issues while ensuring compliance to policies. The role drives partnerships, investigations, and talent management across functions with strong leadership. The role is responsible for leading delivery of all high value and in-scope contracted services across all involved service delivery towers ensuring that performance goals and cost commitments are met.Responsibilities• Manages and fosters executive customer relationships for strategic accounts, serving as a trusted advisor and strong boardroom participant.• Drives customer satisfaction, and strategic growth plans, aligning resources for optimized talent and expertise.• Contributes strategically to the Account delivery management global methodology ensuring accommodation of current and future business requirements.• Influences organizational direction with deep technical and business expertise, implements effective methodologies, and ensures knowledge management.• Escalates significant issues and provides solutions, achieving compliance, diversity, and HR goals.• Identifies, initiates, and leads tactical projects to assist the function in accomplishing business goals.• Drives strategic partnerships and contributes to compelling business case development to demonstrate high value of the organization’s delivery solutions.• Conducts thorough investigation, analysis, and formulation of senior management recommendations regarding strategic operational matters.• Applies expert subject matter knowledge, shapes knowledge base across businesses, functions, or regions, and provides strong leadership, driving change initiatives and monitoring performance goals.• Drives talent management, employee selection, succession planning, performance management, compensation management, employee development and coaching in career development, and operational management.Education & Experience Recommended• Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.• Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in ITIL/ITSM, business, customer support, or a related field.Preferred CertificationsNAKnowledge & SkillsNACross-Org Skills• Customer Centricity• Prioritization• Resilience• Team Management• Strategic ThinkingImpact & Scope• Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.Complexity• Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.Disclaimer• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job -ServicesSchedule -Full timeShift -No shift premium (India)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.