Guest Services Staff

Job Summary:Roles and Responsibilities:* Communicate venue information about policies and procedures to guests.* Look for ways to proactively assist the guest to ensure they have an enjoyable experience.* Answer questions about common venue programs such as upgrades, purchasing fan merchandise, where are the restrooms, etc.* Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.* Assist in resolving guest complaints.* Report maintenance and cleaning issues to the respective department manager.* May fill in temporarily with a different department to support staffing levels during peak or break times.* Greet guests as they enter and leave the venue. May also distribute advertising flyers.* Check restrooms frequently to make sure guests lines are moving and alerting the cleaning when necessary.* Show CARE by participating in venue recycling efforts before, during and after the show.* Other job duties as assigned by Guest Services Manager or SupervisorThis position starts at $16.00 per hourQualifications:* High School Diploma or equivalent* At least 2 years in Guest Service and communications is a plus* Creative thinker and problem solver* Excellent verbal, written and interpersonal communication skills* Acute sense of judgment, tact and diplomacy* A strong-sense of teamwork and ability to execute programs* Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting