Guest Services Supervisor

Job Summary:The Role:The Guest Experience Supervisor is a working supervisor who is responsible for supervising and coordinating activities of the Guest Services team within the venue. Duties may also include management functions.Job Functions:· Direct and supervise Guest Services and other employees performing similar services as directed.· Provide guest services by greeting and assisting guests and responding to guest inquiries and complaints.· On an ongoing basis, leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details.· Assist with managing breaks.· Assist management to ensure compliance with all venue policies and procedures to include all safety regulations.· Oversee productivity and work assignments of the guest services team and communicate with management (or designated Manager) any challenges and status of all assignments prior to the conclusion of the shift.· Show CARE by participating in venue recycling efforts before, during and after the show.· Other tasks as assigned by the Guest Services Manager.· Assign and schedule team members to specific duties.Qualifications:· High School Diploma or equivalent· At least 2 years in Guest Service and communications· Creative thinker and problem solver· Excellent verbal, written and interpersonal communication skills· Acute sense of judgment, tact and diplomacy· A strong-sense of teamwork and ability to execute programs· Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting