Sales Enablement Learning Systems Manager

As our Learning Systems Manager, you will be responsible for administering, supporting, and continuously improving the Sales Enablement Learning and Content Management Systems to support effective enablement initiatives. You will execute and strategize on content standards and system procedures in collaboration with the Sales Enablement team and leadership.   The successful candidate will have a strong technical background, excellent organizational skills, and the ability to collaborate with stakeholders across the business to ensure the successful implementation and ongoing management of learning technology. The ideal candidate will also have experience in developing learning content, audio/video content, and graphics. The ideal candidate thrives in a fast-paced, high-growth environment where priorities encourage you to find creative, informed, and innovative learning solutions to business problems. Key Responsibilities Provide daily support and management of Content/Learning Systems; including user support, troubleshooting, and system updates Interfaces with vendors to resolve issues, serving as liaison between PagerDuty and vendor on awareness/communication regarding vendor roadmaps, features and customer success stories. Strategize, develop, and execute content standards for Learning Systems Load, configure, and update content, structure, and assets into Learning Systems Develop and maintain a systems governance framework Partner with the Sales Enablement team and content contributors to ensure that sales teams have access to the most accurate, up-to-date, and on-brand content Facilitate content organization/taxonomy/workflow Generate and analyze reports to track user progress, completion rates, and other relevant metrics. Create custom reporting dashboards to share with the business. Provide insights and recommendations based on data to optimize training programs and enhance the effectiveness of learning initiatives Assist in the development of learning content, including developing topic hubs in Seismic, training videos, graphics, and others as needed.   Minimum Qualifications Bachelor’s degree Outstanding communication and collaboration skills 5 years of experience with Content/Learning Management Systems (Seismic, MindTickle, Highspot, etc.) Ability to work with multiple stakeholders and strong relationship building skills High adaptability in flexibility, including the ability to manage multiple and competing priorities, quick deadlines, and constant change Proven experience in organization and project management within the context of educational initiatives, ensuring that projects are completed efficiently and align with company/team goals. Proficiency using Google suite Excellent problem solving skills Familiarity with value selling and associated skills along with sales methodology is a plus (MEDDPICC, Force Management, Winning by Design, Challenger, Sandler, BANT, etc.) Experience with data analysis tools like Tableau, Microsoft BI, etc. Sales Enablement experience Preferred Qualifications   Experience using learning technologies with an innovative design approach that is not constrained by what tools and technology are available today Experienced in creating learning content using authoring tools such as Articulate Rise, Absorb, Canva/Adobe, and Camtasia. Understanding of design principles, how to avoid cognitive load, and how to make content quickly consumable for Sales Experience using project management tools such as Asana and Monday.com SaaS experience Relevant certifications in LMS administration are a plus   The base salary range for this position is 100,000 - 153,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process Not sure if you qualify? Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you. Where we work PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace, with many Dutonians choosing to work primarily from home. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events. How we work Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture. Champion the Customer | Put users first to design great products and experiences. Run Together | Build strong teams that amplify our impact on users. Take the Lead | Disrupt and invent to be the first choice for users. Ack + Own | Take ownership and action to deliver more efficiently to users.  Bring Your Self | Bring your best self to build empathy and trust with users. What we offer One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.  Your package may include: Competitive salary and company equity Comprehensive benefits package from day one Flexible work arrangements ESPP (Employee Stock Purchase Program) Retirement or pension plan Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge Paid volunteer time off - 20 hours per year Company-wide hack weeks Mental wellness programs About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more. Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time. PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.  Go behind-the-scenes @pagerduty on Instagram. Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.