Collections Specialist (Philippines)

At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products.  Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! RESPONSIBILITIES Supporting collections efforts for Podium's USA based customers. Analyze customer data to determine collectability of account balances Communicate regularly with customers to facilitate on-time payment Follow up with past due customers to collect outstanding accounts receivable Communicate clearly and effectively with other departments the results of collections efforts Assist in managing relationship and communication with third-party collections agencies as necessary Assist in collections-related data analysis and forecast churn levels related to delinquent billing Assist in month-end process by giving input to other members of the accounting team Conduct ad hoc financial/operational analysis as required Assist with other accounting/finance projects as necessary REQUIREMENTS MUST SPEAK ENGLISH FLUENTLY Geographically based in the Philippines 1-2 years related collections experience Bachelor’s degree in accounting or similar field preferred SaaS industry experience preferred Strong work ethic, eagerness to learn and adaptability to a fast paced environment Excellent interpersonal, decision-making and analytical abilities Exceptional verbal and written communication skills Eager, quick learner with strong teamwork spirit Attention to detail with the ability to manage multiple projects simultaneously Strong knowledge of Excel Contractual Pay Contractual Pay  $1,200 USD / Monthly