Product Designer, Contact Center

About Dialpad Work Beautifully Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world. About the team The Product Design team at Dialpad sits at the forefront of helping every business have better conversations with their customers, driving sales, and improving team alignment through one one, beautiful, AI-powered workspace. We deliver holistic, high-quality experiences that sweat the details, all within an inclusive and collaborative culture. To us, a positive attitude and desire to get things done are just as important as amazing craft skills. About this role As a Product Designer on the Contact Center team, you will help us as we aim to make business communications easier for our customers. You will work closely with other Designers, Product Manager(s), and Engineering peers in your product area as well as other cross-functional partners. You will take ownership of small-to-medium sized projects, work independently, proactively seek out feedback, and start to take on leadership opportunities when opportunities arise within your product area.  What you’ll do… Design impactful solutions that balance vision, execution, speed, and business potential Thoughtfully craft product experiences, from initial conception through implementation Work closely alongside your Engineering partners to ensure the initial vision ships Partner with Product, Data, Customer Support, Customer Success, and Sales to understand our many customer needs and how they integrate Dialpad into their workflow Work with Marketing to identify innovative ways to share great stories throughout the user lifecycle within the product, help documentation, and other supporting channels Make suggestions to evolve our brand language and design system that are intuitive, practical, and convergent Contribute to your product area’s roadmap, suggesting improvements and innovative ideas based on research you conduct Knowledge, Skills, and Abilities: Excellent communication (verbal and written) and presentation skills Keep discussions on-track and focused on delivering actionable next steps Consistently leverages knowledge of your product area, competition, and our customers to make decisions Able to work autonomously, but check in regular and raise your hand when you need help Ability to balance effort versus reward Ability to design full experiences—not just interfaces Strong visual design skills Ability to design thoughtful experiences that anticipate user needs and proactively seeks to address them Ability to prototype in Figma or other design tool (Bonus if you can do this in HTML) Understand the best fidelity and format for your work that will drive project progress Ability to work in a fast-paced, ambiguous work environment Minimum Qualifications: BS/BA degree or equivalent years of experience A portfolio showcasing your work and strong visual design skills 3+ years of product design experience 3+ years of using design tools such as Figma, Sketch, Illustrator, or other design tools Bonus Qualifications: Experience with real-time communication applications Experience working with desktop, mobile, and tablet applications Experience with web-chat clients, customer ticketing systems, or contact centers Demonstrated experience working with Ai in product design Dialpad benefits and perks Equity, balance, and belonging At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity. Culture We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.  Compensation and equity Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success. Continuing education Dialpad offers a yearly stipend for continued learning and education expenses. Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.