EUC Learning Platforms Manager

Search JobsJob DescriptionEUC End-User Computing DivisionLocation: Remote – Costa Rica, IndiaEUC Customer Learning provides industry-leading technical training and certification programs that build andrecognize the desktop virtualization and digital workspace expertise of IT professionals and theirorganizations. Training solutions that make it possible for customers to realize the full potential of their EUCtechnology. By equipping IT professionals with the knowledge and best practices to design, deploy, manage,and support Horizon and Workspace One solutions, EUC Learning enables organizations to transform end-user environments through desktop virtualization and digital workspace and realize greater value fromflexible, agile IT service delivery models sooner, with less risk.Role descriptionThe Learning Platforms Manager works to ensure that customers are at the center of our efforts. TheLearning Platforms Manager works closely with EUC Learning Leaders, Content Development and PartnerLeaders to support VMware Learning offerings that maximize customers’ ability to consume VMwaretechnology.Ideal candidates have a demonstrated technical ability to understand and demonstrate LearningManagement Systems to internal stakeholders, drive collaborative, informed data-driven business planningefforts and are outstanding in relationship-building & stakeholder engagement. They are entrepreneurial,enjoy working with technical teams, can easily distill which factors are important, is a self-directed learnerand has a demonstrated passion for the success of our customers.Primary responsibilities include but are not limited to the following. Maintain and ensure the performance of a Learning Platform. Offer technical leadership to support the system. Define and monitor user roles. Stay updated on system specifications and updates from Learning Platform providers. Collaborate with VMware IT to support integrated backend systems. Identify opportunities for process and quality improvements. Report and address any defects found. Communicate changes to users as necessary. Maintain procedures for system security and integrity. Provide end-user support when required.Skills and CompetenciesRequired Skills Experience with learning platforms, preferably Docebo. Proficient in computer software and applications. Familiarity with course design and development. Strong data entry skills. Proficiency in Microsoft Office, particularly Excel and PowerPoint. Experience in electronic data management. Basic understanding of project management principles. Quick troubleshooting and technical issue resolution. Effective communication skills. Strong technical aptitude. Efficient time management skills. Attention to detail. Understanding of customer requirements and challenges. Ability to influence across functions to achieve results. Capable of making data-driven decisions and justifications. Preferably, knowledge of product lifecycle, content development, and learning platforms. Willingness to learn new technology and products quickly. Clear written and verbal communication in English. Ability to present business cases to senior leadership. Capable of working independently and with cross-functional teams.Educational Requirement Bachelor’s degree or equivalent requiredCharacteristics/Values         Coordinate lab instance provisioning and capacity planning. Assist learners and instructors with technical issues. Maintain a positive attitude and be a team player in a dynamic environment. Have strong problem-solving and analytical skills. Work effectively in a fast-paced environment while ensuring accuracy. Demonstrate systems-oriented thinking and analytical capabilities. Provide effective solutions to both internal and external customers. Possess strong interpersonal skills for collaboration with peers and upper management. Take initiative and work independently as needed. Be dependable, flexible, and willing to work shifts to support global teams.Desirable years of experience 5 to 8 years of industry experience. Experience in online education/platform development required. Minimum 2 years' experience with Learning Platforms (LMS, LXP, etc.). Preferably, significant commercial experience with VMware Learning customers. Must have a high level of technical aptitude. Experience in managing or developing customer education programs is necessary. Strong presentation skills and ability to engage executive stakeholders.Key Reasons to JoinOur reputation for high quality, highly reliable, innovative, award-winning, industry-leading products,solutions, and services helps EUC to attract and retain great people. Other key reasons to consider joining theEUC team include the opportunity to: Work for the global leader in virtualization solutions from the desktop to the data center Make an impact on your career, your team, the company, the industry, and the world byfundamentally transforming how people and organizations use laptops, desktops, servers and datacenters. Voice your creative solutions to new and existing problems and watch them become initiatives. Learn from an approachable, responsive executive management team and high caliber colleagues. Thrive in a unique work environment where the emphasis is on these five guiding principles: 5guiding principles: act in alignment, build trust, foster inclusiveness, drive efficiency, and maximizecustomer value. Earn a competitive salary and performance-based bonuses and increases. Grow professionally and personally by accessing our in-house learning & development opportunitiesBroadcom is an equal opportunity employer. Broadcom is firmly committed to providing equal employment opportunity for all employees and applicants without regard to race, color, sex, gender, gender identity, gender expression, sexual orientation, religious creed, national origin, age, physical disability, mental disability, medical condition, pregnancy, genetic information, ancestry, marital status, military or veteran status, union membership, political affiliation, or other bases protected by applicable federal, state, or local law. Broadcom will not discharge or in any other manner discriminate against any employee or applicant because they have inquired about, discussed, or disclosed their own compensation or the compensation of another employee or applicant. Broadcom will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.Search Jobs