Pre- Sales Support

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  Pre- Sales SupportThe Pre-Sales support team are a key function of the sales cycle, where multi-tasking is critical to align with the sales tempo. Focused on accuracy and attention to detail, this team have a vital partnership with our sales reps and other internal teams, to ensure the sales request moves along smoothly. This position also works closely with our small and medium customers to deliver outstanding support by providing proactive and reactive sales support.If you have a positive attitude and are looking for a new challenge in a fast paced environment, APPLY VIA THE LINK!  ResponsibilitiesPre-Sales Administration and Transactions CoordinationCoordinates all pre-sales activity for small- and medium-size customersData validationKeeps systems up-to-date with customer information and legal documentsManages regional cases according to guidelinesOversees quote approval processAssists with New Customer set upHandles escalations between Sales Support and other internal groupsWorks on small projects in addition to everyday roleCustomer EngagementFollow-up with customer on required documents and outstanding informationEnsures Customer PO complianceAssists with customer questions via email or phoneAssists with gathering preliminary QBR infoComplex Deal SupportProject manages single country, large, complex dealsManages all changes and keeps the quote and documents up to dateCoordinates requirements against deadlinesData IntegrityResolves credit and billing issuesExecutes data corrections in SiebelFacilitates SFDC opportunity managementProcess and Policy Adoption and ReinforcementTrains Sales reps on new tools, processes, and policiesDelivers refresher trainings to address knowledge gapsCommunicates process improvements and enhancements to Sales TeamQualificationsLanguage required - EnglishProven years of experience preferredBachelor's degree preferredOur OfferEmployment in a stable company with an established position in the marketPossibility to work within fast growing world’s 500 Fortune digital infrastructure companyChallenging job in a dynamic, professional, international and multicultural environmentPossibility to participate in company sponsored trainings packageEmployee Assistance Program – assess to free counselling legal and financial consultations and crisis interventionPaid employee referral programOpportunity to work in supportive, inclusive environment with People-Centric CultureCompetitive salary and bonus as well as a well-defined career path shaped to the individuals career focus & prioritiesAttractive benefits package: premium private medical care, life and accidence insurance, Multisport card, lunch passes, celebration bonusEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.